Customer Support

Principal Network Engineer - India (Req# CA002)

Aruba Networks (Sunnyvale, CA), a pioneering network-infrastructure company founded in 2002, builds high-performance mobility and security systems for enterprises. Having successfully built a ground-breaking modular WLAN switching system, Aruba is credited with introducing the first solution that allows its customers to seamlessly introduce wireless, security, and mobility solutions over their existing wired networks and manage those services from a single point.

Currently, we have over 4000 customers worldwide and have enjoyed success in a broad array of industries (e.g., Enterprise, Healthcare, Education, Services, and Hospitality).

Summary:

We are seeking a Senior Principal Network Engineer who wants to be a part of a fast-paced and challenging start-up environment. Our ideal candidate will provide escalation-level support for the deployment and maintenance of Aruba products. This position reports into the customer advocacy organization and requires a person with in-depth understanding of complex enterprise network deployment models and strong troubleshooting skills.

Responsibilities:

• Providing technical pre and post support to sales, partners and customers for various technologies as related to Aruba products.
  
• Formulate technical action plans for analyzing and resolving problems related to the Aruba deployment
  
• Generate documentation in the form of case notes, tech tips and best practices
  
• Work on complex problems requiring in-depth fault analysis and troubleshooting skills
  
• Simulate problems in lab
  
• Participate in solutions for knowledge base
  
• Provide technical training cross-training to relevant groups as needed
  
• Participate in serviceability enhancement requirements
  
• Work effectively in a team environment, including with colleagues, QA and development engineers, and the Aruba field organization
  
• Periodically required to travel to customer sites for troubleshooting or training purposes.
  

Requirements:

• 5+ years support experience for network infrastructure products and expertise with advanced TCP/IP networking concepts
  
• Specific experience supporting and troubleshooting firewall/security, IP routing, DNS, DHCP, NAT, VPN, Authentication protocols (including RADIUS and LDAP), and Network Management Systems (EMS/NMS)
  
• Solid experience with packet tracing/sniffing
• Excellent interpersonal skills and ability to communicate effectively with technical and non-technical audiences ranging from individual contributors to executive-level contacts
  
• BSCS/EE or equivalent required (CCIE is a strong plus)
  
• Familiar with Web and script programming is recommended.
  
• Excellent verbal and written communications skills in English are required; other languages such as Mandarin, Japanese, Cantonese or Korean will be a big plus.
  

Personality Traits:

• Excellent work ethic, dependable, and responsible
  
• Must be a flexible self-starter who can ramp up with new technologies quickly and can adapt to a growing and evolving team: Strong self-motivation (this is a startup, not just a job!)
  
• Imaginative, motivated, and able to work effectively under pressure
  
• Strong logical and creative problem-solving skills, good oral and written communication skills, and excellent analytical skills
  
• Must be able to succeed with minimal resources and minimal supervision
  

We offer:

• Competitive salary
• Company stock options
• Highly challenging and rewarding environment
• Ability to impact the business

As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

If you want to have a real impact on our success, we would like to talk with you.

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