Hospitality

hospitality

Deliver an Unforgettable
Guest Experience

The tech-savvy members of #GenMobile always travel with three or more mobile devices. And when they arrive at your hospitality venue, they’ll demand to connect to everything all the time, making it essential to provide a memorable guest Wi-Fi experience.

Guests expect always-on Wi-Fi to find in-venue activities, access self-service apps and stream content without delay. This mobility lets you personally engage guests through smartphone apps and untether your front-desk staff so they can assist guests anywhere on your property.

Not just any Wi-Fi will do. Hospitality venues require a smarter, adaptive infrastructure that provides secure Wi-Fi access to thousands of devices at a time, supports mobile collaboration for staff, and enables personalized and location-based mobile engagement for guests.

Hospitality Diagram
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Hospitality Diagram

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Crowd-proof Wi-Fi

Unpredictable peaks in traffic shouldn’t slow down the Wi-Fi network for guests and staff. PCI-compliant Aruba 802.11ac Wi-Fi with ClientMatch™ technology ensures that every device connects to the best-performing AP on the network – no matter how crowded it gets. Aruba also integrates a next-generation mobility firewall that prioritizes your most important work apps, as well as delay-sensitive voice and video surveillance traffic.

Secure guest Wi-Fi access

Before checking out the pool or entertainment, the first thing guests want to access is your Wi-Fi network. Aruba ClearPass Guest makes it easy for them to self-register for secure Wi-Fi access without IT assistance or dealing with multiple login screens. It integrates with your existing property management system and lets you create custom-branded registration portals and browser pages that display venue ads and special promotions.

Your mobile concierge

With Aruba, guest services are no longer confined to the front desk. ClearPass policies enable your staff to use mobile devices to assist guests wherever they happen to be. Aruba AirGroup™ technology makes screen sharing with AirPlay, AirPrint and DLNA mobile-friendly. And guests who prefer self-service can use Meridian-powered apps to find events, maps with turn-by-turn directions and other services from their mobile device.

Personalize loyalty rewards

Static promotional signage doesn’t always reach your guests and often doesn’t relate to them. Meridian-powered apps use location-aware technology to push out relevant and timely offers to guest mobile devices based on who they are and where they are on your venue’s property. Hotels, resorts and casinos can now reward loyal guests by sending them personalized push-notifications that contain exclusive offers on in-house services or events.