Aruba Networks Single Sign-On and Case Creation FAQ
What is Single Sign-On (SSO)?
With Single Sign-On (SSO), you only have one username and password for:
- Aruba Support Portal (http://support.arubanetworks.com) for Customers and Partners
- Aruba Partner Center (http://partners.arubanetworks.com) for Partners
- Airheads Community (http://community.arubanetworks.com) for Community, Customers, and Partners
- Aruba Training Portal (http://www.arubanetworks.com/support-services/training-services/) for Community, Customers, and Partners
- Aruba Solutions Exchange (https://ase.arubanetworks.com/) for Community, Customers, and Partners
How do I register for a new account?
If you would like to register for a free Airheads Community or Training Portal account, go to http://community.arubanetworks.com and click on the “Register” link on the upper right hand corner of the screen.
If you are an Aruba customer and you’d like to register for a support account, go to http://support.arubanetworks.com and click on the “Register” button on the upper right hand corner of the screen.
If you are an Aruba Partner and you would like to gain access to the Partner Center, Support Center, ArubaPedia, SE Enablement Lab (SEEL) or Training Portal, go to http://partners.arubanetworks.com and click on the “Register” button in the center column.
What happened to my existing Support Portal, Aruba Partner Center and Airheads Community accounts?
You still have access to your existing accounts. If you have more than one of these accounts under the same email address, they will now be combined into one SSO account. You will need to reset your account passwords to activate the SSO account. To reset your account password, please click here reset password link in the “Welcome to Aruba Networks” email
I’ve registered for an account after the SSO migration cutoff date, what happens to my account?
You should have received a “Welcome to Aruba Networks” email with your login credentials. Please use those credential to login into the system
What are the username and password requirements?
Your username is your email address. In order to protect your security, the following rules apply to your SSO Password:
- The password must be at least 7 characters long and satisfy at least two of the following 3 conditions:
- At least 1 uppercase letter
- At least 1 special character from this set: ` ! @ $ % ^ & * ( ) – _ = + [ ] ; : ‘ ” , < . > / ?
- At least 1 number
- The password must be changed every 180 days
How do I change my email address?
Aruba Partner Center and Support portal users must re-register with business email addresses in order to change the entitled email address. Airheads Community users can change email address from Airheads Community by clicking on the “Update User Information” button on the “My Settings” page. (The link is only available after you login.) Please note that if your SSO email address entitles you to Support Portal or Partner Center access, you will lose the entitlement if your account email address is changed
How do I change my password?
You can change your password from by clicking on the “Change Password” link on top right hand corner of the Airheads Community home page and the Support Portal page. Please note that the link is only available after you login. In Aruba Partner Center, the “Change Password” link will be available in the drop down menu when you click on your name in the upper right hand corner.
I still have problems accessing my account, what should I do?
If you are trying to access the Support Portal, please visit our contact support page
If you are trying to access the Partner Center, please email (firstname.lastname@example.org)
If you are trying to access Airheads Community, please email (email@example.com)
If you are trying to access the Training Portal, please email (firstname.lastname@example.org)
I did not receive a registration confirmation / email change / password change email, what should I do?
Please make sure that “noreply@arubanetworks” is added to your spam filter’s allow list and then try resetting your password manually
I already have a Aruba Partner Center / Support portal account. Can I use this account to access Airheads Community?
Yes. After logging in from Airheads Community with your SSO username/password for the first time, you will be prompted to choose a community user alias and agree to the community terms of service. The community user alias is how you identify yourself to other community member. For privacy reasons, please do not use your email address as your user alias
What are the case creation enhancements introduced with the Aruba Networks e-support project?
Customers and Partners with valid support contracts will now be able to open a support case or escalate a forum topic to a support case directly from Airheads Community. In addition, federated search results from Aruba’s Support Portal, Airheads Community and corporate website will be automatically presented to you when you begin to enter your question in the support case. For more information on the support case/Airheads Community integration, please see related article in the Airheads Community Knowledge Base.
How do I reactivate an inactive account?
An account is considered inactive if you haven’t logged in for over 30 days. Please follow these steps to reactivate your account.
- Login with your username and password.
- Once you have logged in, you will see a message about account reactivation and an email will be sent to your email address with a URL to reactive your account.
- To reactivate the account, just click the URL in your e-mail.