Our flexible offerings provide peace of mind and ensure maximum reliability and business continuity of your HPE Aruba Networking network. Premium support options further reduce the time your IT team spends troubleshooting and provides preventive features to reduce network and security vulnerabilities.
Why HPE Aruba Networking support services?
Customer reviews say it all. With support in 25 languages and world-class customer satisfaction—9.2 CSAT and 75 NPS scores—our global support team delivers the level of support you need to simplify your operations.
All HPE Aruba Networking products include a warranty you can depend on, and many products come with a limited lifetime warranty. Warranty service provides basic troubleshooting assistance for product conformance.
Choose a support option that fits your business
Do you experience incidents only during business hours? If the answer is no, product warranty is not enough. HPE Aruba Networking support offerings not only provide 24x7 support, but many value-add features that will significantly reduce network downtime and optimize performance. Our support options provide the flexibility to choose how much of the network support burden you wish to take on vs. offloading to a partner or HPE.
HPE Aruba Networking support offerings
Select the right level of support to ensure business continuity and complement your internal team.
|Personalized Customer Success Plan||Yes|
|Proactive baseline review by L3 team||Yes|
|Quarterly Operational Reviews||Yes|
|Bypass L1 - Rapid escalation to senior L2 engineers||Yes||Yes|
|Prioritized case handling||Yes||Yes|
|Customer Success Manager||Virtual||Named|
|Custom ASP dashboard and quarterly analytics||Yes||Yes|
|Advanced Hardware Replacement||Yes2||Via FC2||Via FC2|
|Software support and updates||Yes||Via FC||Via FC|
|24x7 TAC, Comprehensive troubleshooting||Yes||Via FC||Via FC|
|9x5 TAC, Break/replace only||Yes||N/A||N/A||N/A|
|Best effort hardware RMA||Yes||Yes||N/A||N/A|
1 Foundation Care (FC) is prerequisite for premium support
2 If hardware replacement is selected (Foundation Care option)