1. Hardware Limited Warranty
Aruba Networks (“Aruba”) warrants to its end users that for a period of one year (unless otherwise stated) beginning on the hardware product shipment date, the Aruba hardware product purchased by such end user will substantially conform to Aruba’s published technical documentation as provided by Aruba with the hardware product. This warranty is provided only to the original end user, and is not transferrable. The warranty ceases upon transfer of the hardware product to a new owner. Except as otherwise proscribed by applicable law, in the event of a breach of this warranty, the sole and exclusive remedy, and Aruba’s sole and exclusive liability, shall be for Aruba to use its commercially reasonable efforts to repair or replace the hardware product that caused the breach of this warranty. If Aruba cannot, or determines that it is not practical to, repair or replace the returned hardware product, then the sole and exclusive remedy and the limit of Aruba’s obligation under this warranty shall be to refund the amount received by Aruba for such hardware product. For warranty periods and additional information, please refer to the Product Warranty Frequently Asked Questions (FAQ) document.
2. Hardware Limited Lifetime Warranty (LLW)
Aruba’s Hardware Limited Lifetime Warranty is applicable to a subset of Aruba hardware products, detailed at www-stage2.arubanetworks.com/assets/faq/FAQ_product_warranty.pdf. “Lifetime” is defined as the period beginning on the Aruba shipment date and ending five years following Aruba’s hardware end-of-sale date. Aruba warrants to its end users that for the Lifetime of the covered hardware product purchased by such end user, the hardware product will substantially conform to Aruba’s published technical documentation as provided by Aruba with the hardware product. Except as otherwise proscribed by applicable law, in the event of a breach of this Hardware Limited Lifetime Warranty, the sole and exclusive remedy, and Aruba’s sole and exclusive liability, will be for Aruba to use commercially reasonable efforts to repair or replace the hardware product that caused the breach of this warranty. If Aruba cannot, or determines that it is not practical to, repair or replace the returned hardware product, then the sole and exclusive remedy and the limit of Aruba’s obligation will be to refund the amount received by Aruba for such hardware product. The Hardware Limited Lifetime Warranty is provided to the original end user only and is not transferrable. For additional information, please refer to the Aruba Product Warranty Frequently Asked Questions (FAQ) document located at: www-stage2.arubanetworks.com/assets/faq/FAQ_product_warranty.pdf.
3. Warranty Returns
All hardware products must be returned to Aruba in accordance with Aruba’s then-current Return Material Authorization (RMA) procedure. Hardware products obtained from Aruba that do not comply with the warranty and which are returned to Aruba during the applicable warranty period will be repaired or replaced at Aruba’s option, provided the reseller or end user bears the cost of freight, insurance, duties and import and export fees to the point of repair or return. If the returned hardware product is covered by an Aruba warranty, Aruba will bear the cost of freight, insurance, duties and import and export fees for return of goods to reseller (if any) or end user. If the hardware product is purchased from an Aruba reseller, the reseller will handle and be responsible for the warranty return process for its end users. If the hardware product was purchased directly from Aruba, the end user will be responsible for the warranty return process. For the first 30 days of the warranty period, Aruba will provide advance replacement same day ship via standard overnight shipping (must meet shipment cutoff time) for the covered hardware product after confirming coverage and the warranty failure. The hardware product arrival date is subject to local transport conditions. End users may purchase an extension of advanced replacement next business day delivery protection through a separate support and service agreement.
For hardware products covered by Aruba’s Hardware Limited Warranty, in the absence of a support and service agreement, after thirty (30) days from shipment until the expiration of the twelve (12) month warranty period, Aruba will replace or repair any non-compliant hardware product and return it in operable condition within ten (10) days (on a commercially reasonable basis) of receipt of the non-compliant hardware product via Aruba’s RMA procedure.
For hardware products covered by Aruba’s Hardware Limited Lifetime Warranty, in the absence of a support and service agreement, after thirty (30) days from shipment until five (5) years following announced hardware end-of-life, Aruba will replace or repair any non-compliant hardware product and return it in operable condition within ten (10) days of receipt (on a commercially reasonable basis) of receipt of the non-compliant hardware product via Aruba’s RMA procedure.
Access to Aruba’s Technical Assistance Center (TAC) for any and all questions, consultation, deployment assistance, or problem reports will be provided only pursuant to a separate support and service agreement.
4. Warranty Exclusions and Disclaimer
The warranties described in this document do not extend to any hardware that is repaired, modified or altered by anyone other than Aruba or an Aruba authorized company, is not maintained to Aruba’s maintenance recommendations, is operated in a manner other than that specified by Aruba, has its serial number removed or altered, or is treated with abuse, negligence or other improper treatment (including, without limitation, use outside of the recommended environment).
EXCEPT AS EXPRESSLY SET FORTH ABOVE AND ANY OTHER WARRANTY REQUIRED BY APPLICABLE LAW, ALL HARDWARE PRODUCTS ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTY WHATSOEVER, AND ARUBA AND ITS LICENSORS AND SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED AND STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS AND FITNESS FOR A PARTICULAR PURPOSE. ARUBA ALSO MAKES NO WARRANTY REGARDING NONINTERRUPTION OF USE OR FREEDOM FROM BUGS.
5. Software Limited Warranty
Aruba provides the software warranty described in the Aruba End User License Agreement (EULA), available at https://www.arubanetworks.com/assets/legal/EULA.pdf.