Support Services

Our flexible offerings provide peace of mind and ensure maximum reliability and business continuity of your HPE Aruba Networking network. Premium support options further reduce the time your IT team spends troubleshooting and provides preventive features to reduce network and security vulnerabilities.

Why HPE Aruba Networking support services?

Customer reviews say it all. With support in 25 languages and world-class customer satisfaction—9.2 CSAT and 75 NPS scores—our global support team delivers the level of support you need to simplify your operations.

Best-in-class warranty

All HPE Aruba Networking products include a warranty you can depend on, and many products come with a limited lifetime warranty. Warranty service provides basic troubleshooting assistance for product conformance.

Choose a support option that fits your business

Do you experience incidents only during business hours? If the answer is no, product warranty is not enough. HPE Aruba Networking support offerings not only provide 24x7 support, but many value-add features that will significantly reduce network downtime and optimize performance. Our support options provide the flexibility to choose how much of the network support burden you wish to take on vs. offloading to a partner or HPE.

HPE Aruba Networking support offerings

Select the right level of support to ensure business continuity and complement your internal team.

 Premium Support1
FeatureProduct Warranty
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Foundational Care
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Pro Care
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Pro Premier
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Personalized Customer Success Plan   Yes
Proactive baseline review by L3 team   Yes
Quarterly Operational Reviews   Yes
Bypass L1 - Rapid escalation to senior L2 engineers  YesYes
Prioritized case handling  YesYes
Customer Success Manager  VirtualNamed
Custom ASP dashboard and quarterly analytics  YesYes
Advanced Hardware Replacement Yes2Via FC2Via FC2
Software support and updates YesVia FCVia FC
24x7 TAC, Comprehensive troubleshooting YesVia FCVia FC
9x5 TAC, Break/replace onlyYesN/AN/AN/A
Best effort hardware RMAYesYesN/AN/A

1 Foundational Care (FC) is prerequisite for premium support

2 If hardware replacement is selected (Foundational Care option)

Preventive support

Ensure high availability with proactive and preventive features and customer success management. Take advantage of the fastest access to higher levels of TAC through our premium support offerings.

Software support

Protect your investment with software updates and upgrades and prioritized access to security patches. Benefit from personalized advice on when and how to install updates for your specific devices.

Hardware replacement

We offer a range of hardware support options that ensure you minimize downtime depending on your specific need. Select from next business day to four-hour, with or without an onsite technician.

Explore our world-class tools and resources

Global TAC

Aruba’s technical assistance centers provides AI-driven 24x7x365 support with world-class customer satisfaction and net promoter scores. Not just break/fix, but advice on configuration, administration, interoperability, and other best practices.

Support Portal

The Support Portal provides one-click entry to case management, digital RMA, asset management, setting custom notifications, and accessing software and documents.  Process an RMA online or enjoy the convenience of live chat.

Airheads Community

The Airheads Community is a vibrant interactive community and a place to share and learn about wireless and wired LANs, network security, mobile devices, applications, software-defined networking (SDN), network management, and mobile engagement.

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