We’re committed to communicating milestones for our products that are planned for End of Life (EOL). This Policy is effective August 1, 2013.
I. Hardware End of Life
For any hardware product being planned for EOL, we issue an End of Life announcement six (6) calendar months prior to the End of Sale (EOS) date. On the EOS date, the product is removed from the price list and is no longer available for purchase. The End of Life announcement also includes the End of Support (EOST) date, which is 5 years after the EOS date.
EOL milestones may vary for hardware that Aruba OEMs, such as appliances for Network Services, depending upon the end of life policy of the OEM.
Support for discontinued products will be provided only to customers who have purchased a maintenance contract, or converted their new product warranty coverage to a maintenance contract prior to the expiration of the standard warranty. If the discontinued product is not available for replacement or repair, Aruba reserves the right to satisfy the support requirement by replacing the discontinued product with substantially equivalent hardware.
Hardware Milestone Definitions
End of Life (EOL) Announcement: -6 Months
The date when Aruba announces the End of Sale and End of Support for a given product to the general public. The EOL announcement is also posted on the End of Life Products web page.
End of Sale (EOS): Day 0
This is the last date to order the product through typical sales channels. The product is no longer available for purchase after this date and is removed from all price lists. However, EOS dates are dependent upon the continued availability of stock, and at Aruba’s discretion the actual EOS date may be earlier than the published date. We strongly encourage customers to transition all backlog and new orders to the replacement product that is identified in the EOL announcement.
Last Day to Purchase New Support: +4 Years
The last date to purchase a service contract for the product. The service contract will be limited to a 1 year term to coincide with End of Support date. Multi-year service contracts are not allowed.
Last Day to Renew Service Contract: +4 Years
The last date to extend or renew a service contract for the product. Such extension or renewal will be limited to a 1 year term to coincide with End of Support date. Multi-year renewals are not allowed.
End of Support (EOST): +5 Years
The last date to receive support from Aruba TAC. After this date, all support services for the product are unavailable, and the product reaches End of Life.
II. Software End of Life
Software EOL milestones are set forth below. When software reaches the End of Development (EOD) milestone in the product life cycle, Aruba does not create or make available additional maintenance or patch releases. The period between software release date and End of Support is generally two years. During the period between EOD and End of Support, Aruba Customer Advocacy will continue to investigate, troubleshoot, and characterize issues. If a solution cannot be found using software that has reached EOD, Aruba Customer Advocacy will require customer to upgrade the image to an image that is currently available.
End of Sale for Software Licenses
Periodically, Aruba may make adjustments to the mixture of software products it offers, including discontinuing the sale of software products such as licensed modules. Any software product license being discontinued will be announced as End of Sale (EOS) (as defined above). Aruba TAC support for discontinued products will be provided to customers who are under a current support contract for two years following the EOS date. In some cases, Aruba may substitute substantially equivalent functionality in lieu of providing support for discontinued products.
Software Milestone Definitions
Initial Release Date: T0
General availability date for new software release. At the time of release the EOL timeline is posted on the End of Life Products web page.
End of Development (EOD):
The last date that Aruba Product Development and Engineering may release any final software maintenance or patch release.
- Aruba OS, MeshOS, and Switch OS: T0+18 months
- Aruba Instant: T0+9 months
- Airwave and ClearPass: T0+12 months
End of Support (EOST): T0+24 months
During the period between End of Development and End of Support, Aruba Customer Advocacy will continue to investigate, troubleshoot, and characterize issues in an attempt to provide solutions and workarounds using the production releases. If a solution cannot be found using software that has reached the EOD milestone, Aruba Customer Advocacy will require that the system be updated with a more recent software release. After a software release reaches the EOST milestone, the software image will be removed from the Aruba support website, and Aruba Customer Advocacy will provide support only on a commercially reasonable effort basis.
For software-only support contracts, the timing of the last day to purchase new support or last day to renew service contract will be aligned with the End of Support date for the software.
Software Support for Discontinued Hardware
From time to time, newer software releases may remove support for discontinued hardware. When this occurs, the most recent available maintenance-level release that contains support for the discontinued hardware will continue to be supported by Aruba until such time as the discontinued hardware reaches the End of Support milestone. During this time period, Aruba Customer Advocacy will continue to investigate and troubleshoot problems in the release. Aruba may make available patch releases to address security-related bugs or serious service-affecting customer issues. No new features will be made available in these updates.