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Creating Technical Support Report

The following procedure describes how to create technical support report file.

  1. In the Mobility Master node hierarchy, navigate to the Diagnostics > Technical Support > System Information page.
  2. Enter a name for the file in the Output file name field and click Create Report File.
  3. Once the technical support report is created, Successfully Saved message is displayed.
  4. You can choose one the following options to get the technical support information:
    1. Show Report
    2. Download Report
    3. Copy Report.

For more more information refer “Copying Other Files” on page 1.

To get technical support information on a managed device, repeat the steps above in the Managed Node hierarchy.

The following CLICommand-Line Interface. A console interface with a command line shell that allows users to execute text input as commands and convert these commands to appropriate functions. commands gather a technical support report file:

show tech-support