ArubaOS 8.6.0.0 Help Center
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Automatic Reporting (PhoneHome)

The automatic reporting feature, also known as PhoneHome, allows a Mobility Master to send report events such as hardware failures, software malfunctions, and other critical events. The PhoneHome automatic reporting is disabled by default. When you enable the PhoneHome automatic reporting feature, the Mobility Master sends Aruba support weekly reports about the Mobility Master’s configuration, licenses, software and hardware status, and any software malfunctions via Aruba Activate or a secure email. In the event that you need to contact Aruba support with a question about your Mobility Master, you can use this feature to generate and immediately send a status report, so that Aruba support can diagnose the issue with the most current Mobility Master data.

The PhoneHome feature can send reports to Aruba support through the Aruba Activate server using the HTTPSHypertext Transfer Protocol Secure. HTTPS is a variant of the HTTP that adds a layer of security on the data in transit through a secure socket layer or transport layer security protocol connection. protocol (recommended for most deployments), or send reports to a local SMTPSimple Mail Transfer Protocol. SMTP is an Internet standard protocol for electronic mail transmission. server in email messages.

Pre-Deployment Information

For information to help you determine whether you should send PhoneHome reports to Aruba support via the Activate server or an SMTPSimple Mail Transfer Protocol. SMTP is an Internet standard protocol for electronic mail transmission. server, see Registering with Activate

Configuration Procedures

For procedures to configure this feature to send reports or to view your Mobility Master's report history, refer to the following topics.

Configuring PhoneHome Automatic Reporting

Viewing Report Status

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