Messaging Setup

Policy Manager messaging setup provides an interface to configure the Simple Mail Transfer Protocol (SMTP Simple Mail Transfer Protocol. SMTP is an Internet standard protocol for electronic mail transmission.) server for email and SMS Short Message Service. SMS refers to short text messages (up to 140 characters) sent and received through mobile phones. notifications.

Configuring Messaging

To configure messaging:

1. Navigate to Administration > External Servers > Messaging Setup.

The Messaging > SMTP Server page opens.

Figure 1  Messaging > SMTP Server Page

2. To configure a new SMS gateway Gateway is a network node that allows traffic to flow in and out of the network. using the Policy Manager Guest portal, click the Configure SMS Gateway link at the top right section of the page.

The following table describes the Messaging > SMTP Server page parameters:

Table 1: Messaging > SMTP Server Page Parameters



Server name

Enter the Fully Qualified Domain Name (FQDN Fully Qualified Domain Name. FQDN is a complete domain name that identifies a computer or host on the Internet.) or the IP address of the SMTP server.

User Name

Enter the username if your email server requires authentication for sending email messages.


Enter the password for the specified username, then verify the password.

Default From address

Enter the email address that must to be displayed as the sender’s address in the message.

Connection Security

To establish the communication with the SMTP server, select from one of the following options:

None: Select this option to disable secure communication with the server.

SSL: Select this option to have a Secured Socket Layer communication with the server.

Start TLS: Select this option to have a Transport Layer Security communication with the server.


Enter the TCP Transmission Control Protocol. TCP is a communication protocol that defines the standards for establishing and maintaining network connection for applications to exchange data. port number that the SNMP Simple Network Management Protocol. SNMP is a TCP/IP standard protocol for managing devices on IP networks. Devices that typically support SNMP include routers, switches, servers, workstations, printers, modem racks, and more. It is used mostly in network management systems to monitor network-attached devices for conditions that warrant administrative attention.  server listens on.

The default value of the port is 25.

Connection timeout

Enter the timeout value for connection to the SMTP server (in seconds).

The default value is 30 seconds.

Sending a Test Email Message

To send a test mail message to the preferred email address:

1. Click Send Test Email.

The Send Test Email dialog opens.

Figure 2  Send Test Email Dialog

2. Recipient Email Address: Enter the email address of the recipient.

3. Message: Enter the test message.

4. Click Send Email.

Sending a Test SMS Message

To send a test SMS message to the preferred email address:

1. Click Send Test SMS.

The Send Test SMS dialog opens.

Figure 3  Send Test SMS Dialog

2. Recipient in International format: Enter the mobile phone number of the recipient in international format.

The recipient's mobile number must be entered in the international format consisting of a + sign, followed by the country code and the mobile phone number (without the first ‘0′ of the number).

3. Message: Enter the test message.

4. Click Send SMS.

Resetting the SMTP Settings

To remove the current SMTP settings specified in the Messaging dialog, click Reset.