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Documentation and User Assistance

This section describes the variety of user assistance available for ClearPass Guest.

Navigation

You can use the Menu in the upper corner of the ClearPass user interface to move between the Policy Manager Module of the ClearPass access management platform used to create and enforce security policies across a network for all devices and applications. OnGuard and Profiler features and some Guest and AirGroup configuration items are included within the Policy Manager user interface., Guest, Onboard ClearPass application for automating 802.1x configuration and provisioning for “bring your own device” (BYOD) and IT-managed devices across wired, wireless, and virtual private networks (VPNs). Information Onboard collects during device onboarding is sent to Profiler and used for device category, family, and name classification. ClearPass Onboard configuration options are accessed through the Onboard module in the ClearPass Guest application., or Insight ClearPass analytics and reporting module. modules, to open the context-sensitive help in a new tab, to access Support, or to log out.

In the online help, you can use the Search box in the top right corner to search for the information you need.

Type in keywords related to your search and click the Search button to display a list of matches. The most relevant matches will be displayed first. Words may be excluded from the search by typing a minus sign directly before the word to exclude (for example, -exclude). Exact phrase matches may also be searched for by enclosing the phrase in double quotes (for example, “word phrase”).

If your browser has pop-up blocking set, you might need to allow the online help before it can be displayed.

User Guide and Context-Sensitive Online Help

This ClearPass Guest User Guide provides complete information for all ClearPass Guest features. The following quick links may be useful in getting started.

Quick Links
For information about...	Refer to...
What guest Someone who is permitted to access the enterprise network or Internet through your Network Access Server. Also, as ClearPass Guest, a configurable ClearPass module for secure guest network access management. Access permissions are controlled through an operator profile that can be integrated with an LDAP server or Active Directory login. management is and how it works	About ClearPass Guest
Using the guest management features	Using Standard Guest Management Features
Role-based access control for operators	Operator Profiles
Setting up LDAP Lightweight Directory Access Protocol. Communications protocol used to maintain and access distributed directory information about users and other objects over a network. authentication Verification of a user’s credentials. Typically accomplished with a username and password, a one-time token, or a digital signature. for operators	External Operator Authentication
Guest self-provisioning Process of preparing a device for use on an enterprise network by creating the appropriate access credentials and setting up the network connection parameters. Same as onboarding. features	Self Provisioned Guest Access
Dynamic Authorization extensions	RFC 3576 Dynamic Authorization
SMS Short Message System; a method for delivering short messages (up to 140 characters) to mobile phones. receipts for guest accounts	SMS Services
Email receipts for guest accounts	Email Receipts and SMTP Services
Network administration of the appliance	Accessing Administration

Periodic revisions to the Release Notes and User Guide/online help are sometimes posted; however, some browsers might display a cached previous version. To ensure that you are viewing the latest version of the documentation, you may want to clear your browser’s download history and cached images and files.

Field Help

ClearPass Guest has field In a database or a user interface, a single item of information; attribute. help in every form Interactive page in the application where users can provide or modify data.. The field help provides a short summary of the purpose of the field at the point you need it most. In many cases this is sufficient to use the application without further assistance or training.

Quick Help

In list views, click the Quick Help tab located at the top left of the list to display additional information about the list you are viewing and the actions that are available within the list.

On some forms and views, the Quick Help icon may also be used to provide additional detail about a field.

Documentation Library

The following documents are part of the complete documentation set for the ClearPass platform:

ClearPass Policy Manager 6.12 User Guide

ClearPass Guest 6.12 User Guide

ClearPass Policy Manager 6.x.x Release Notes

ClearPass 6.12 Installation Guide

ClearPass Scaling and Ordering Guide

ClearPass Hardening Guide

AirHeads Community ClearPass Docs Page

If You Need More Assistance

If you encounter a problem using ClearPass Guest, your first step should be to consult the appropriate section in this User Guide.

If you cannot find an answer here, the next step is to contact your reseller. The reseller can usually provide you with the answer or obtain a solution to your problem.

If you still need information, you can click Menu > Support for contact information, or see Contacting Support.