Offline Activation: Creating a Case to Receive the Activation Key
After you add or update an application license, it must be activated. Adding or updating an application license enables the tab on the Licensing page.
To activate the application licenses on the current ClearPass server:
| 1. | Navigate to Administration > Server Manager > Licensing. |
The page opens to the page.
| 2. | Select the Applications tab. |
The new application licenses are listed. The column shows a red circle next to the keyword .
Figure 1 ClearPass Application Licenses Ready to Be Activated
| 3. | Click Activate. |
The page opens.
Figure 2 Activate License Page
| 4. | In the section, click Activate Now. |
The selected application license is now activated. The tab > column shows a green circle next to the keyword .
Figure 3 Application License Activated
If you are not connected to the Internet, you must submit a case through the HP Enterprise My Networking portal:
| 1. | In the section, click to download an activation request token from the Policy Manager server. |
| 2. | Go to the My Networking Portal and log in. |
| 3. | Click the link. |
| 4. | Click . |
This will show all the cases you have submitted to Support.
| 5. | Click . |
The Case Submission form is displayed.
| 6. | In the > section, complete all the fields in the Case Submission form as shown in Figure 4. |
Figure 4 My Networking > Case Submission Form
| 7. | To attach the activation token from ClearPass, click and select the activation request token. |
| 8. | Click . |
Figure 5 Create a Case Button
| 9. | The Support team will activate the token and send you the activation key. |
| 10. | To locate the activation key file on your system, click , then click . |