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New Known Issues in the 6.6.8 Release

The following known issues were identified in the ClearPass 6.6.8 release. For a list of known issues identified in previous releases, see Known Issues Identified in Previous Releases.

This section includes:

* OnGuard
* Policy Manager

OnGuard

Table 1: OnGuard Known Issues in 6.6.8

Bug ID

Description

#42081

Symptom: The ClearPass OnGuard Agent for Windows reports the status of Symantec Endpoint Protection 14.X Firewall as enabled even though the firewall is actually disabled.

Scenario: This issue is seen with OnGuard Plugin version 1.0 (V3 SDK).

Work around: Use OnGuard Plugin version 2.0 (V4 SDK) instead.

#42268

Symptom/Scenario: The ClearPass OnGuard Agent for macOS does not support FileVault 10.13.x on macOS 10.13 with OnGuard plugin version 1.0 (V3 SDK).

Workaround: Use OnGuard Plugin version 2.0 (V4 SDK) instead.

Policy Manager

Table 2: Policy Manager Known Issues in 6.6.8

Bug ID

Description

#30277

Users should be aware that editing the ClearPass configuration from two tabs within the same Web browser is not supported. Attempting to do so may have unexpected results such as a policy overwriting another policy.

#37037

#42070

Users should be aware of the following allowed and disallowed special characters for the Active Directory (AD) Username and Password fields on the Administration > Server Manager > Server Configuration > System > Join AD Domain form:

Field

Allowed

Not Allowed

Username

~ ! @ # $ % ^ * _ - + = { } , . \ ' " ? /

` & ( )

Password

! @ # $ % ^ & * ( ) _ - + = { } < , > . ? /

~ ` [ ] \ | ; : ' "

#42218

Symptom: Under certain conditions a ClearPass backup fails and the error message “ERROR - Failed to backup extensions: ERROR: Backup extensions: Extensions service is disabled, extensions will not be backed up” is displayed.

Scenario: If you do not use Extensions functionality, this issue will not affect your backup and the error message can be ignored. This issue only occurs if the Extensions service is not running during a backup or make-subscriber operation. In this case, any installed Extensions will not be included, but the rest of the backup will proceed normally. The Extensions service must be running during a backup or make-subscriber operation in order to include Extensions in the backup file.

Workaround: If you have ClearPass Extensions installed and you need to back them up — for example, if you are upgrading to the next major version or if you are migrating to a different 6.6.8 server — ensure that the Extensions service is running during a backup or make-subscriber operation.