Troubleshooting Branch Gateway for Aruba IDPS

If you come across any of the following scenarios, you can collect logs to debug the gateway from Aruba Central:

  • When the Traffic Inspection Engine Status is Crashed.
  • When the Traffic Inspection Engine Status is not Running despite enabling traffic inspection.
  • When the gateway is not updating to a ruleset selected in the Gateway IDS/IPSGeneral page.
  • While debugging other errors such as incorrect packet drops and so on.
  1. In the Aruba Central app, complete either of these two steps:
    • To select a gateway group:
      1. In the Aruba Central app, set the filter to a group that contains at least one Branch Gateway.

        The dashboard context for a group is displayed.

      2. Under Manage, click Devices > Gateways.

        A list of gateways is displayed in the List view.

      3. Click Config.

        The configuration page is displayed for the selected group.

    • To select a gateway:
      1. In the Aruba Central app, set the filter to Global or a group that contains at least one Branch Gateway.
      2. Under Manage, click Devices > Gateways.

        A list of gateways is displayed in the List view.

      3. Click a gateway under Device Name.

        The dashboard context for the gateway is displayed.

      4. Under Manage, click Device.

        The gateway device configuration page is displayed.

  2. If you are in the Basic Mode, click Advanced Mode to access the advanced configuration options.
  3. Click System > Logging.
  4. Expand the Logging Levels drop-down and click + on the Logging levels table.
  5. Select System in the Category drop-down list.
  6. Do not select any sub category.
  7. Select one of the following in the Process drop-down list and repeat steps 4 to 8 to add logging levels.
    • idps_mgr
    • vnf_mgr
    • flbwrap
  8. Select Informational in the Logging Level drop-down list.

After troubleshooting Aruba IDPS, ensure to delete the three Logging Levels that you added. To delete an entry, select the row and click the delete icon.