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Monitoring, Reporting, and Troubleshooting
Alerts and Events
What is the difference between Alerts and Events?
Events are captured during any changes of devices or clients, configuration, and user management tasks in the network. Events do not trigger northbound interactions with webhooks or emails. Events are generated without any configuration and there are notifications for events.
Alerts are critical notifications that occur when a specific event occurs in the network. An alert is only generated when it is configured in the alerts config page. Alerts trigger northbound interactions and notifies users through webhooks, streaming, and emails based on the configuration type.
What does the Alert & Events pane displays?
The pane displays all types of alerts and events generated for events pertaining to device provisioning, configuration, and user management in the view. Click the view to see a detailed graph pertaining to each device type.
- View—Allows you to view a detailed graph pertaining to each device type.
- View —Allows you to view the list of total alerts and events generated. You can also filter the alerts based on the severity level by clicking the severity level tabs.
- View—Allows you to configure different types of alerts.
What are the alerts severity levels displayed?
- Critical
- Major
- Minor
- Warning
What does Acknowledged Alerts mean?
Acknowledged alert means that the admin has acknowledged or worked on a specific alert raised against an event. It means that the admin is now ready to start alerting on that event again.
What user role is needed to configure alerts?
Only network administrators or users those who have an admin role can configure alerts.
Troubleshooting Tools
What types of troubleshooting can be performed under Tools?
The page offers the following types of troubleshooting categories:
- —Network check aims to identify, diagnose, and debug issues detected in a managed network. It allows you to run commands like Ping and Traceroute from any network devices such as access points, gateways, and switches.
- —Device check aims to identify, diagnose, and debug issues on your device. It slows you to run diagnostic checks like Cable Test and Interface/PoE Power over Ethernet. PoE is a technology for wired Ethernet LANs to carry electric power required for the device in the data cables. The IEEE 802.3af PoE standard provides up to 15.4 W of power on each port. Bounce designed specifically for switches.
- —Commands aim to identify, diagnose, and debug issues on your device at an advanced level using CLI commands. You can run these commands on all managed devices and export the output in a required format.
What user role is needed to perform troubleshooting?
Users must have an admin role or custom role to perform network check and device check. Advance check can be performed by a read-only user as well.
What is Live Troubleshooting?
HPE Aruba Networking Central allows you to troubleshoot issues related to a client or a site in real time for detailed analysis.
To troubleshoot a client at a site level:
- In the WebUI, use the filter to select a .
The dashboard context for the selected filter is displayed. - Under , click . The page is displayed.
- Enter the MAC Media Access Control. A MAC address is a unique identifier assigned to network interfaces for communications on a network. address of the client and click .
To troubleshoot a wireless client:
- In the WebUI, select one of the following options:
- To select a group, label, site, or all devices in the filter, set the filter to one of the options under , , or . For all devices, set the filter to .
The dashboard context for the selected filter is displayed. - Under , click . The page is displayed in the view.
- Click the client name to view the client details page. If there are many clients connected to the network, click to filter the clients connected to the wireless network or enter the client name in the Client Name column, and then click the client name. The page is displayed.
- Under , click . The page is displayed. Live troubleshooting starts automatically for the selected client.
The status of the troubleshooting is displayed every minute. The troubleshooting session runs for a duration of 15 minutes. You can stop live troubleshooting at any point by clicking to go back to the historical view.
After the live troubleshooting session ends, the details of the events are displayed in the live events table.
