Unified Communications List View

The Application > UCC > List page displays the Unified Communications list view. You can view data for the Global level.

Unified Communications uses quality score for the Application Layer Gateway (ALG Application Layer Gateway. ALG is a security component that manages application layer protocols such as SIP, FTP and so on. ). A good call has a quality score of more than 70. A fair call has a quality score in the range of 30—70. A poor call has a quality score of less than 30.
Unified Communications classifies call quality as N/A for wired clients and ALGs that do not allow real-time traffic analysis. ALGs like Wi-Fi Wi-Fi is a technology that allows electronic devices to connect to a WLAN network, mainly using the 2.4 GHz and 5 GHz radio bands. Wi-Fi can apply to products that use any 802.11 standard. Calling, MS Teams Video, and Desktop Sharing do not allow real-time traffic analysis. Hence, Unified Communications reports the quality score as 0 for wired clients and some ALGs.

Use the List view in the Applications > UCC page to assess the quality of calls in the network.

Time Filter

The time filter allows you to set a time range to display the call data. You can set the filter to any of the following time ranges:

3 Hours—The graph displays the details for the past three hours.
1 Day—The graph displays the details for the current day.
1 Week—The graph displays the details for the current week.
1 Month—The graph displays the details for the current month.

Calls List

The Calls list displays the following details:

Table 1: Calls
Parameter	Description	Supports Filtering
CDR Call Detail Record. A CDR contains the details of a telephone or VoIP call, such as the origin and destination addresses of the call, the start time and end time of the call, any toll charges that were added through the network or charges for operator services, and so on. ID	Displays the Call Detail Record (CDR). The value displayed in the column indicates the number of calls for the corresponding client. The icon indicates wireless and icon indicates wired connection type. This column supports filtering. Click the value displayed in the column to view detailed information. For more information, see Call Details.	Yes
Start Time	Displays the date and time when the call started. This column supports sorting by latest or oldest entries.	Yes
Client Name	Displays the name of the client. If the client name is unavailable, Unified Communications uses the MAC Media Access Control. A MAC address is a unique identifier assigned to network interfaces for communications on a network. address of the client as the client name.	Yes
MAC Address	Displays the MAC address of the client. Click the value displayed in the column to view detailed information. For more information, see Application Visibility. NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable MAC Address.	Yes
Call Quality	Displays the quality of the call. You can filter the data by: Good Fair Poor N/A	Yes
Client Health	Displays the client health score.	No
SSID Service Set Identifier. SSID is a name given to a WLAN and is used by the client to access a WLAN network./Port	Displays the SSID for wireless clients and port for wired clients.	Yes
Protocol Type	Displays the type of protocol. You can filter the data by: RTP Real-Time Transport Protocol. RTP is a network protocol used for delivering audio and video over IP networks. SIP Session Initiation Protocol. SIP is used for signaling and controlling multimedia communication session such as voice and video calls. Skype for Business MS Teams Wi-Fi Calling	Yes
Session Type	Displays the type of session. You can filter the data by: Audio Desktop Sharing Video N/A	Yes
OS	Displays the operating system running on the client. NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable OS.	Yes
User Role	Displays the user role that initiated the call. NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable User Role.	Yes
Call Duration	Displays the duration of the call. NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable Call Duration.	No
IP Address	Displays the IP address of the client. NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable IP Address.	Yes
Peer IP Address	Displays the peer or destination IP address of the client. NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable Peer IP Address.	Yes
AP Name	Displays the host name of the AP. Click the value displayed in the column to view detailed information. NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable AP Name.	Yes
AP Model	Displays the model of the AP. NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable AP Model.	Yes
BSSID Basic Service Set Identifier. The BSSID identifies a particular BSS within an area. In infrastructure BSS networks, the BSSID is the MAC address of the AP. In independent BSS or ad hoc networks, the BSSID is generated randomly.	Displays the BSSID for wireless clients and N/A for wired clients. NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable BSSID.	No
DSCP Differentiated Services Code Point. DSCP is a 6-bit packet header value used for traffic classification and priority assignment.	Displays the DSCP of the client. NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable DSCP.	No
Quality Score	Displays the quality score of the call. NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable Quality Score.	Yes
Source Port	Displays the source port number. NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable Source Port.	No
Destination Port	Displays the destination port number. NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable Destination Port.	No
WMM Wi-Fi Multimedia. WMM is also known as WME. It refers to a Wi-Fi Alliance interoperability certification, based on the IEEE 802.11e standard. It provides basic QoS features to IEEE 802.11 networks. WMM prioritizes traffic according to four ACs: voice (AC_VO), video (AC_VI), best effort (AC_BE), and background (AC_BK). Priority	Displays the priority value for Wifi Multimedia (WMM). NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable WMM Priority.	No
Codec	Displays the Codec name. NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable MAC Address.	No

Unified Communications supports application of simultaneous filters on multiple columns.

The following table lists the ALGs and corresponding call details:

Table 2: ALG
ALG	Call Quality	Protocol	Session Type	Quality Score	Codec
Skype for Business Audio	Good Fair Poor	Skype for Business	Audio	Between 0 and 100	SILK, X-H264, and so on
Skype for Business Video	N/A	Skype for Business	Video	0	SILK, X-H264, and so on
WiFi Calling	N/A	WiFi Calling	Audio	0	G.711 and so on
SIP Audio	Good Fair Poor	SIP	Audio	Between 0 and 100	G.711, OPUS, and so on
SIP Video	N/A	SIP	Video	0	Unknown
RTP Audio and RTP Video	Good Fair Poor N/A	RTP	N/A	0	OPUS and so on
MS Teams Audio	Good Fair Poor N/A	Teams	Audio	0	SILK and G.722
MS Teams Video	Good Fair Poor N/A	Teams	Video	0	X-H264

The following table lists the inference of N/A for the ALGs:

Table 3: Inference of ALG N/A
Field Name	Value	Inference
Call Quality	N/A	Unified Communications does not identify call quality for encrypted protocols and wired calls. Unified Communications does not perform RTP analysis for video calls for network performance reasons.
Protocol Type	N/A	Unified Communications does not classify the protocol or application into one of the supported application types: SIP Skype for Business Microsoft Teams Wi-Fi Calling WebRTC RTP
Codec	N/A	Unified Communications does not classify the codec into one of the supported codec types: G.711 GSM G.723 G.722 CN Common Name. CN is the primary name used to identify a certificate. H.263 RED HEVC SILK X-AAC-ELD Opus Siren G.7221 X_MSRTA G.726 X_RTVC1 X-H264UC X-H264FEC ILBC X-H264 RTCP RTP Control Protocol. RTCP provides out-of-band statistics and control information for an Real-Time Transport Protocol session.
Session Type	N/A	Unified Communications does not classify the session into one of the supported session types: Audio Video Desktop Sharing

Call Details

Click the value in the CDR column of any row in the Calls list to view more information about the call. The CDR includes the following information:

Figure 1 Call Details

For a description of the fields displayed in the CDR, see Calls List.