Unified Communications List View

The Application > UCC > List page displays the Unified Communications list view. You can view data for the Global level.

Use the List view in the Applications > UCC page to assess the quality of calls in the network.

Time Filter

The time filter allows you to set a time range to display the call data. You can set the filter to any of the following time ranges:

  • 3 Hours—The graph displays the details for the past three hours.
  • 1 Day—The graph displays the details for the current day.
  • 1 Week—The graph displays the details for the current week.
  • 1 Month—The graph displays the details for the current month.

Calls List

The Calls list displays the following details:

Table 1: Calls

Parameter Description Supports Filtering

CDR Call Detail Record. A CDR contains the details of a telephone or VoIP call, such as the origin and destination addresses of the call, the start time and end time of the call, any toll charges that were added through the network or charges for operator services, and so on. ID

Displays the Call Detail Record (CDR). The value displayed in the column indicates the number of calls for the corresponding client. The icon indicates wireless and icon indicates wired connection type. This column supports filtering. Click the value displayed in the column to view detailed information. For more information, see Call Details.

Yes

Start Time

Displays the date and time when the call started. This column supports sorting by latest or oldest entries.

Yes

Client Name

Displays the name of the client. If the client name is unavailable, Unified Communications uses the MAC Media Access Control. A MAC address is a unique identifier assigned to network interfaces for communications on a network. address of the client as the client name.

Yes

MAC Address

Displays the MAC address of the client. Click the value displayed in the column to view detailed information. For more information, see Application Visibility.

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable MAC Address.

Yes

Call Quality

Displays the quality of the call. You can filter the data by:

  • Good
  • Fair
  • Poor
  • NA

Yes

Client Health

Displays the client health score.

No

SSID Service Set Identifier. SSID is a name given to a WLAN and is used by the client to access a WLAN network./Port

Displays the SSID for wireless clients and port for wired clients.

Yes

Protocol Type

Displays the type of protocol. You can filter the data by:

Yes

Session Type

Displays the type of session. You can filter the data by:

  • Audio
  • Desktop Sharing
  • Video
  • N/A

Yes

OS

Displays the operating system running on the client.

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable OS.

Yes

User Role

Displays the user role that initiated the call.

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable User Role.

Yes

Call Duration

Displays the duration of the call.

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable Call Duration.

No

IP Address

Displays the IP address of the client.

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable IP Address.

Yes

Peer IP Address

Displays the peer or destination IP address of the client.

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable Peer IP Address.

Yes

AP Name

Displays the host name of the AP. Click the value displayed in the column to view detailed information.

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable AP Name.

Yes

AP Model

Displays the model of the AP.

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable AP Model.

Yes

BSSID Basic Service Set Identifier. The BSSID identifies a particular BSS within an area. In infrastructure BSS networks, the BSSID is the MAC address of the AP. In independent BSS or ad hoc networks, the BSSID is generated randomly.

Displays the BSSID for wireless clients and N/A for wired clients.

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable BSSID.

No

DSCP Differentiated Services Code Point. DSCP is a 6-bit packet header value used for traffic classification and priority assignment.

Displays the DSCP of the client.

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable DSCP.

No

Quality Score

Displays the quality score of the call.

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable Quality Score.

Yes

Source Port

Displays the source port number.

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable Source Port.

No

Destination Port

Displays the destination port number.

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable Destination Port.

No

WMM Wi-Fi Multimedia. WMM is also known as WME. It refers to a Wi-Fi Alliance interoperability certification, based on the IEEE 802.11e standard. It provides basic QoS features to IEEE 802.11 networks. WMM prioritizes traffic according to four ACs: voice (AC_VO), video (AC_VI), best effort (AC_BE), and background (AC_BK). Priority

Displays the priority value for Wifi Multimedia (WMM).

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable WMM Priority.

No

Codec

Displays the Codec name.

NOTE: Unified Communications hides this column in the default table view. To view this column in the table, click the icon and enable MAC Address.

No

Unified Communications supports application of simultaneous filters on multiple columns.

The following table lists the ALGs and corresponding call details:

Table 2: ALG

ALG Call Quality Protocol Session Type Quality Score Codec

Skype for Business Audio

  • Good
  • Fair
  • Poor

Skype for Business

Audio

Between 0 and 100

SILK, X-H264, and so on

Skype for Business Video

N/A

Skype for Business

Video

0

SILK, X-H264, and so on

WiFi Calling

N/A

WiFi Calling

Audio

0

G.711 and so on

SIP Audio

  • Good
  • Fair
  • Poor

SIP

Audio

Between 0 and 100

G.711, OPUS, and so on

SIP Video

N/A

SIP

Video

0

Unknown

RTP Audio and RTP Video

  • Good
  • Fair
  • Poor
  • N/A

RTP

N/A

0

OPUS and so on

Teams Audio

  • Good
  • Fair
  • Poor
  • N/A

Teams

Audio

0

SILK and G.722

Teams Video

  • Good
  • Fair
  • Poor
  • N/A

Teams

Video

0

X-H264

Zoom Audio

  • Good
  • Fair
  • Poor
  • N/A

Zoom

Audio

0

SILK and G.722

Zoom Video

  • Good
  • Fair
  • Poor
  • N/A

Zoom

Video

0

X-H264

The following table lists the inference of N/A for the ALGs:

Table 3: Inference of ALG N/A

Field Name Value Inference

Call Quality

N/A

Unified Communications does not identify call quality for encrypted protocols and wired calls. Unified Communications does not perform RTP analysis for video calls for network performance reasons.

Protocol Type

N/A

Unified Communications does not classify the protocol or application into one of the supported application types:

  • RTP
  • SIP
  • Skype for Business
  • WebRTC
  • Wi-Fi Calling
  • Zoom

Codec

N/A

Unified Communications does not classify the codec into one of the supported codec types:

Session Type

N/A

Unified Communications does not classify the session into one of the supported session types:

  • Audio
  • Desktop Sharing
  • Video

Call Details

Click the value in the CDR column of any row in the Calls list to view more information about the call. For a description of the fields displayed in the CDR, see Calls List.