Clients Connected through VPN Overview

The remote client overview tab displays the remote client summary, AI Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems. AI reduces trouble tickets by identifying the network entity that is facing problems through event correlation and root cause analysis. insights, location, sessions, and profile details for each client.

Remote Client Health Bar

The remote client health bar displays the connection status, the connected port, and the name of the gateway the client is connected to. For more information, see Health Bar

The Health bar displays the following information.

Table 1: Remote Client Health Bar



Connection status icon

Displays the icons with the connection status of the client. Connection status is updated immediately on state change. The available statuses are:

  • Connecting—Displays a list of client connections that are in progress.
  • Connected—Displays a list of clients that are successfully connected to the network.
  • Failed—Displays a list of all failed client connections.
  • Offline—Displays a list of all offline clients.
  • Blocked—Displays a list of all blocked clients.

Connected To

Name of the Gateway to which the client is connected. Click the name of the Gateway to view the device details page.


The remote Client Details page displays the information about the type of data path that the client uses, the network details, and basic client details such as IP address of the client, type of encryption, and so on. The Client Details page refreshes automatically to display real time data and graphs. To refresh the page manually, click the refresh icon.

The following table describes the information displayed in each section.

Table 2: Remote Client Details



Data Path

Displays the data path of the client in the network. Click the device icon to view the corresponding device details page.

The data path may be one of the following:

  • Client > Wired Profile > Gateway
  • Client > Wireless Profile > Gateway

Client Info

Displays the following information:

Network Info

Displays the following information:


Displays the incoming and outgoing throughput traffic for the client during a specific time range. By default, the graph on the Throughput pane is plotted for a time range of 3 hours. To view the graph for a different time range, click the Time Range Filter link. You can choose to view the graph for a time period of 3 hours, 1 day, 1 week, 1 month, or 3 months.

AI Insights

The AI Insight tab displays information about client performance and connectivity issues such as excessive 2.4 GHz Gigahertz. dwell and low SNR Signal-to-Noise Ratio. SNR is used for comparing the level of a desired signal with the level of background noise. links. AI Insights are displayed for a selected time period based on the time selected in Time Range Filter. The user can select 3 hours, 1 week, 1 day, or 1 month to view the insight data. Each AI Insight type displays the AI Insight label, AI Insight graph, and AI Insight chart. Further, the Insights include categories of information present in form of tabs like, reason, band Band refers to a specified range of frequencies of electromagnetic radiation., channel, SNR and so on. These tabs are clickable and display the detailed information found in that section of the Insight. For more information on AI Insights, see .


The Location tab displays the current physical location of the client device on the floor map.


The client sessions page consists of the firewall Firewall is a network security system used for preventing unauthorized access to or from a private network. session details for the client connected to a Branch Gateway. The Sessions page displays information filtered by the IP address of the client. The Sessions Summary pane displays the device the client is connected to, total number of sessions, and the time stamp of when the page was last refreshed. The sessions details page refreshes automatically, to refresh the page manually, click the refresh icon after the timestamp.

The Sessions table lists the details of each session. By default, the table displays the following columns: Application, Destination IP, Protocol, Dest Port, DSCP Differentiated Services Code Point. DSCP is a 6-bit packet header value used for traffic classification and priority assignment. , Flags, Packets, State and Action.

Click the ellipsis icon to perform additional operations:

  • Autofit columns—Adjusts the column width of the table to fit the page evenly.
  • Reset to default—Resets the table view to the default columns.

If a filter icon appears next to the column header, click it and enter the filter criteria or select a filter criteria. The following table describes the information displayed in each session:

Table 3: Sessions Tab




Displays the list of applications.

Source IP

Displays the source IP address.

Destination IP

Displays the destination IP address.


Displays the communication protocol used.

Source Port

Displays the source port number.

Dest Port

Displays the destination port number.


Displays the DSCP value.


Displays the active flags


Displays the number of packets.


Displays the total number of bytes.


Displays the connection state of the application. The state can either be Denied, Active, or Inactive.


Displays the application specific action.

VLAN Virtual Local Area Network. In computer networking, a single Layer 2 network may be partitioned to create multiple distinct broadcast domains, which are mutually isolated so that packets can only pass between them through one or more routers; such a domain is referred to as a Virtual Local Area Network, Virtual LAN, or VLAN.

Displays the VLAN the client is connected to.

Start Time

Displays the start time.

Receive Time

Displays the receive time.

WebCC Category

Displays the WebCC category.

WebCC Reputation

Displays the WebCC reputation.

WebCC Score

Displays the WebCC score.

Application Category

Displays the application category.


Displays the priority value.

For details on the Branch Gateway client sessions refer, Navigating to the Sessions Tab.