Performing Advanced Options

This section describes how to complete advanced tasks for appliances such as changing the password, enabling support access, and resetting the factory settings.

Rebooting

To reboot:

  1. Go to the Collector CLI.
  2. In the Enter option field, enter 7 (Advanced Options) and press Enter.
  3. In the Enter option field, enter 1 (Reboot/Shutdown) and press Enter.
  4. In the Enter option field, enter 1 (Reboot) and press Enter.
  5. At the prompt, Are you sure you want to reboot the node? enter y and press Enter. The appliance is rebooted.

Shutting Down

To shut down:

  1. Go to the Collector CLI.
  2. In the Enter option field, enter 7 (Advanced Options) and press Enter.
  3. In the Enter option field, enter 1 (Reboot/Shutdown) and press Enter.
  4. In the Enter option field, enter 2 (Shutdown) and press Enter.
  5. At the prompt, Are you sure you want to shutdown the node? enter y and press Enter. The appliance is shutdown.

Changing Password

To change the password:

  1. Go to the Collector CLI.
  2. In the Enter option field, enter 7 (Advanced Options) and press Enter.
  3. In the Enter option field, enter 2 (Change password) and press Enter.
  4. At the prompt, Are you sure you want to change the password? enter y and press Enter.
  5. In the Enter new UNIX password field, enter the new password and press Enter.
  6. In the Retype new UNIX password field, re-enter the new password and press Enter. A message is displayed that the password has been updated successfully.
  7. Press Enter.
  8. In the Enter option field, enter m (Main Menu) and press Enter.

Enabling Support Access

Enabling support access provides a way for Aruba customer support to access the collector remotely for any troubleshooting. This requires both enabling support access on the collector and providing consent in Aruba Central.

To enable support access:

  1. Go to the Collector CLI.
  2. In the Enter option field, enter 7 (Advanced Options) and press Enter.
  3. In the Enter option field, enter 3 (Enable support access) and press Enter.
  4. In the Select an option field, enter 1 (Enable support access) and press Enter.
  5. In the Allow access for user field, enter the email address for the Aruba Technical Assistance Center (TAC Technical Assistance Center.) support contact you wish to enable access and press Enter. An Access Token is generated and is displayed.
  6. Send that Access Token to the Aruba TAC support contact through email or when speaking with them over the phone. The TAC support contact takes that access token and generates a decoded password. From there they can access the appliance remotely using an application such as Webex or Remote Control Service (RCS).
  7. Press Enter.
  8. In the Enter option field, enter m (Main Menu) and press Enter.

Disabling Support Access

The support access, once enabled, remains until it is disabled. For security reasons it is recommended that you disable the access once it is no longer required by Aruba customer support.

To disable support access:

  1. Go to the Collector CLI.
  2. In the Enter option field, enter 7 (Advanced Options) and press Enter.
  3. In the Enter option field, enter 3 (Enable support access) and press Enter.
  4. In the Select an option field, enter 2 (Disable support access) and press Enter.
  5. Press Enter.

Transferring Logs Through SCP

When troubleshooting an issue, you may want to transfer the logs that have been generated from the appliance. For this transfer to occur you need to have a Linux server that is Secure Shell (SSH Secure Shell. SSH is a network protocol that provides secure access to a remote device. ) enabled.

To transfer logs through SCP Secure Copy Protocol. SCP is a network protocol that supports file transfers between hosts on a network.:

  1. Go to the Collector CLI.
  2. In the Enter option field, enter 7 (Advanced Options) and press Enter.
  3. In the Enter option field, enter 4 (Transfer logs through SCP) and press Enter.
  4. In the SCP server configuration field, enter the hostname and IP address for the server and press Enter. Before the logs are transferred they are compressed. On the Collector CLI the status of the compression is displayed. 100% is displayed after compression is complete.
  5. In the server password field, enter the password for the server and press Enter. A tar file is created for the logs. The date and time when the tar file was created is a part of the name of the file. For example, if a tar file is named (ISO-38-41-PH_logs_11021729.tar.gz) the date and time it was created is November, 2 at 17:29. The time zone reflected is the appliance time zone where the tar file was created.
  6. Press Enter.

Resetting Factory Settings

To reset factory settings:

  1. Go to the Collector CLI.
  2. In the Enter option field, enter 7 (Advanced Options) and press Enter.
  3. In the Enter option field, enter 5 (Factory Reset) and press Enter.
  4. At the prompt, Are you sure you want to do a factory reset?:
    • Select 0 to exit.
    • Select 1 to reset with network settings retained.
    • Select 2 to reset with network settings cleared.
    • Select 3 to upgrade k8s platform with network and registration retained.
  5. Press Enter.