Legal Disclaimer: The resource assets in this website may include abbreviated and/or legacy terminology for HPE Aruba Networking products. See www.arubanetworks.com for current and complete HPE Aruba Networking product lines and names.
Clients with Significant Number of Captive Portal Failures
The captive portal A captive portal is a web page that allows the users to authenticate and sign in before connecting to a public-access network. Captive portals are typically used by business centers, airports, hotel lobbies, coffee shops, and other venues that offer free Wi-Fi hotspots for the guest users. failures observed in the network. It is categorized under connectivity since the users are unable to connect to the WiFi network. This insight displays the following information:
insight can be accessed from the , , , and context. This insight provides information onInsight Summary
The insight summary provides the following details:
- —Displays the possible causes for which the failure occurred.
- —Displays the possible recommendation against each failure to resolve the same.
- —Displays the exact number and percentage of failures that occurred against each failure reason.
Time Series Graph
The time series graph displays the number of client captive portal failures observed in the network during the selected time period. You can hover your mouse over each bar graph to see the exact number of failures.
Cards
The cards vary based on the context that you access the insight from. Click one of the cards to view further details:
Cards |
Context |
---|---|
Global |
|
Global, Site, Client |
|
Global, Site, Device |
Site
Lists the number of sites that experienced captive portal failures in the network. Click the arrow to view a pictorial graph of the
sites. Click the number displayed on the card, to view a detailed description of the impacted sites:- —Name of the site impacted by the insight.
- —Number and percentage of failures occurred in each site.
- —Total number of captive portal authentication in each site.
- Reason—Number and reason of client captive portal failures in each site.
Access Point
Lists the number and the details of APs that failed captive portal authentication in the network. Click the arrow to view a pictorial graph of the
access points. Click the drop-down list to view the following:- SSIDs Service Set Identifier. SSID is a name given to a WLAN and is used by the client to access a WLAN network.. —Pictorial graph of the percentage of captive portal authentication failures sorted by
- —Pictorial graph of the percentage of captive portal authentication failures sorted by AP models.
- —Pictorial graph of the percentage of captive portal authentication failures sorted by AP firmware version.
Click the number displayed on the
card, to view the detailed description of the impacted access points:- —Name of the access points and link to the specific insight at the AP context.
- MAC Media Access Control. A MAC address is a unique identifier assigned to network interfaces for communications on a network. address of the AP link to the specific insight at the AP context. —
- —Number and percentage of failures occurred in each AP.
- —Total number of failures in each AP.
- Reason—Number and reason of client captive portal failures in each AP.
- —Serial number of the AP.
- —IP address of the AP.
- —Model number of each AP.
- —Version of the firmware running on each AP.
- —Name of the site where the AP resides.
Client
Lists the MAC address, name, host name, and auth ID of clients that failed captive portal authentication. Click the arrow to view the pictorial graph of the
clients. Click the number displayed on the card, to view a detailed description of the impacted clients:- —Name of the impacted client and link to the specific insight at the client context.
- —MAC address of the client and link to the specific insight at the client context.
- —Number and percentage of failures occurred in each client.
- —Total number of failures in each client.
- Reason—Number and reason of client captive portal failures in each client.
- —OS type of the device.