MSP Alerts

Aruba Central MSP mode enables administrators to trigger alerts when tenant provisioning, network, device, or user management events occur. An MSP administrator can configure alerts at the MSP level which percolate down to all tenant accounts managed by the MSP. For example, if the MSP Managed Service Provider. The Managed Service Provider (MSP) mode is a multi-tenant operational mode that Aruba Central accounts can be converted into, provided these accounts have subscribed to the Aruba Central app. administrator has configured an alert to be triggered when an AP is disconnected, the MSP is notified when an AP is disconnected in any of the tenant networks managed by the MSP. This allows for faster reactive support and makes monitoring and troubleshooting easy across multiple tenant accounts.

The MSP administrator can configure additional alerts at the tenant account level. At the tenant account level, alerts can be configured based on groups, labels, sites, or devices. Tenant account administrators can also configure additional alerts for their account. In this case, the alert is triggered only for the corresponding tenant account.

The MSP administrator can edit an alert configured by the tenant account administrator. However, the tenant account administrator cannot edit an alert created by the MSP administrator.

MSP level and tenant level alert configurations are managed separately. For example, if an alert is configured and enabled at both the MSP level and tenant level, two separate notifications are triggered for the event.

Figure 1  MSP Alerts

Alert Notification Delivery Options

When you configure an alert, you can select how you want to be notified when an alert is generated. Aruba Central supports the following notification types:

  • Email—Select the Email check box and enter an email address to receive notifications when an alert is generated. You can enter multiple email addresses; separate each value with a comma.
  • Webhook—Select the Webhook check box and select the desired Webhooks from the drop-down list. Before you select this option, you must create Webhooks. For more information about creating and modifying Webhooks, see the Aruba Central Online documentation.

For more information, see the following topics: