MSP Alerts

Aruba Central MSP mode enables administrators to trigger alerts when tenant provisioning, network, device, or user management events occur. An MSP administrator can configure alerts at the MSP level which percolate down to all tenant accounts managed by the MSP. For example, if the MSP administrator has configured an alert to be triggered when an AP is disconnected, the MSP is notified when an AP is disconnected in any of the tenant networks managed by the MSP. This allows for faster reactive support and makes monitoring and troubleshooting easy across multiple tenant accounts.

The MSP administrator can configure additional alerts at the tenant account level. At the tenant account level, alerts can be configured based on groups, labels, sites, or devices. Tenant account administrators can also configure additional alerts for their account. In this case, the alert is triggered only for the corresponding tenant account.

The MSP administrator can edit an alert configured by the tenant account administrator. However, the tenant account administrator cannot edit an alert created by the MSP administrator.

MSP level and tenant level alert configurations are managed separately. For example, if an alert is configured and enabled at both the MSP level and tenant level, two separate notifications are triggered for the event.

Figure 1  MSP Alerts

This section includes the following topics:

Viewing MSP Alerts Dashboard

  1. In the Aruba Central app, filter All Groups.
  2. Under Analyze, click Alerts to display the Alerts dashboard.

    The Alerts dashboard enables you to configure, view, and acknowledge alerts. The dashboard has three views:

    • Alerts in List View
    • Alerts in Summary View
    • Alerts in Config View
  3. The Search bar allows you to search for alerts by tenant account. Enter the name of the tenant account and select the tenant account from the list.
  4. To view the list of alerts, click the List icon.
    1. The list view displays the number of alerts in the following categories:
      • Critical
      • Major
      • Minor
      • Warning
    2. Click Acknowledge All to acknowledge all the alerts at once.
    3. Enable the Show Acknowledged Alerts button to display the list of acknowledged alerts.
    4. Clicking icon enables you to customize the Alerts table columns or set it to the default view.
  5. To view detailed graphs about the alerts, click the Summary icon . Select each tab, All, Access Points, Switches, or Gateways to view the graphs pertaining to each device type.
  6. To configure alerts, click the Config icon.

MSP Alerts in List View

The MSP Alerts page in list view displays a list of alerts for all customers associated with the MSP account.

Use the Search Customer Name field to filter alerts by customer name.

The Alerts summary bar displays a list of all the alerts categorized by severity level. You can click on any of the categories to display the list of alerts for that category.

Figure 2  MSP Alerts in List View

All the alerts are displayed in a tabular format and displays the following information:

Table 1: Viewing the MSP Alerts in List View

Data Pane Content

Description

Occurred On

Timestamp of the alert. Use the sort option to sort the alerts by date and time.

Category

Displays the category of the alert. Use the filter option to filter the alert by category.

Label

Displays the label name of the alert.

Site

Displays the site name of the alert.

Customer

Displays the customer name of the alert.

Group

Displays the group name of the alert.

Severity

Displays the severity level of the alert. The severity can be Critical, Major, Minor, or Warning.

Description

Displays a description of the alert. Use the search option in filter bar to filter the alert based on description.

MSP Alerts in Summary View

The Summary view lists all the alerts in charts.

The available charts are:

  • Alerts by Type—This horizontal bar chart plots the number of alerts versus the category of alerts. You can hover over a bar to get the exact data for the number of alerts for that category. Clicking on a bar redirects you to the list view for that category of alerts. An example is displayed in the next image.
  • Alerts by Severity—This vertical bar chart plots the number of alerts versus the severity of alerts. You can hover over a bar to get the exact data for the number of alerts for that severity. Clicking on a bar redirects you to the list view for that severity of alerts.

Figure 3  Alerts by Type Chart in MSP Alerts Summary View

Select each tab, All, Access Points, Switches, or Gateways to view the graphs pertaining to each device type.

MSP Alerts in Config View

The Alerts page in Config view enables you to configure alerts. You can configure alerts at the MSP level and the tenant account level.

Configuring Alerts at the MSP Level

To configure alerts at the MSP level, complete the following steps:

  1. In the Aruba Central app, filter All Groups.
  2. Under Analyze, click Alerts to display the Alerts dashboard.
  3. Click the Config icon .

    At the MSP level, you cannot configure alerts based on groups, labels, sites, or devices.

  4. Use the tabs to navigate between the alert categories. Select an alert and click + to enable the alert with default settings. To configure alert parameters, click on the alert tile (anywhere within the rectangular box) and do the following:
    1. Severity—Set the severity. The available options are Critical, Major, Minor, and Warning. By default, the following alerts are enabled and the severity is Major:
      • Virtual Controller Disconnected
      • Rogue AP Detected
      • New User Account Added
      • Switch Detected
      • Switch Disconnected
    2. Notification Options—See Alert Notification Delivery Options.
      • Click Save.
      • Add Rule—(Optional) For a few alerts, the Add Rule option appears. For such alerts, you can add additional rule(s).

Configuring Alerts at the Tenant Account Level

To configure alerts at the tenant account level, complete the following steps:

  1. Navigate to the tenant account. See Navigating to the Tenant Account.
  2. In the Aruba Central app, set the filter to a group or a device.
  3. To configure alerts, click the settings icon under Analyze > Alerts & Events. By default, the Alerts & Events > User category is displayed.
  4. Use the tabs to navigate between the alert categories. Select an alert and click + to enable the alert with default settings. To configure alert parameters, click on the alert tile (anywhere within the rectangular box) and do the following:
    1. Severity—Set the severity. The available options are Critical, Major, Minor, and Warning. By default, the following alerts are enabled and the severity is Major:
      • Virtual Controller Disconnected
      • Rogue AP Detected
      • New User Account Added
      • Switch Detected
      • Switch Disconnected
      • For a few alerts, you can configure threshold value for one or more alert severities. To set the threshold value, select the alert and in the exceeds text box, enter the value. The alert is triggered when one of the threshold values exceed the duration.

    2. Duration—Enter the duration in minutes.
    3. Device Filter Options—(Optional) You can restrict the scope of an alert by setting one or more of the following parameters:
      • Group—Select a group to limit the alert to a specific group.
      • Label—Select a label to limit the alert to a specific label.
      • Device—Select a device to limit the alert to a specific device.
      • Sites—Select a site to limit the alert to a specific site.
    4. Notification Options
      • Email—Select the Email check box and enter an email address to receive notifications when an alert is generated. You can enter multiple email addresses, separate each value with a comma.
      • Webhook—Select the Webhook check box and select the Webhook from the drop-down list. For more information, see Webhooks.
    5. Click Save.
    6. Add Rule—(Optional) For a few alerts, the Add Rule option appears. For such alerts, you can add additional rule(s). The rule summaries appear at the top of the page.

Viewing Enabled Alerts

To view alerts enabled at the MSP level or tenant account level, do the following:

  1. In the Aruba Central app, filter All Groups.
  2. Under Analyze, click Alerts to display the Alerts dashboard.
  3. On the Alerts page, click Enabled.

    The Enabled tab lists the alerts that you have enabled. Click the tabs to see enabled alerts for each category.

Alert Notification Delivery Options

When you configure an alert, you can select how you want to be notified when an alert is generated. Aruba Central supports the following notification types:

  • Email—Select the Email check box and enter an email address to receive notifications when an alert is generated. You can enter multiple email addresses; separate each value with a comma.
  • Webhook—Select the Webhook check box and select the desired Webhooks from the drop-down list. Before you select this option, you must create Webhooks. For more information about creating and modifying Webhooks, see the Aruba Central Online documentation.