MSP Dashboard

The MSP dashboard provides a summary of hardware and subscriptions owned by the MSP and details about the tenant accounts managed by the MSP.

The hardware includes APs, switches, and gateways.

This section includes the following topics:

• Viewing the MSP Dashboard
• Dashboard Summary
• Customer | Overview
• Customers | Trends

Viewing the MSP Dashboard

To view the MSP dashboard, perform the following steps:

1. In the Aruba Central app, set the filter to All Groups.

   The filter context changes to Global.

2. Under Manage, click Overview to display the Dashboard.
   The number in parenthesis () for Customers indicates the total number of customers for that MSP Managed Service Provider. The Managed Service Provider (MSP) mode is a multi-tenant operational mode that Aruba Central accounts can be converted into, provided these accounts have subscribed to the Aruba Central app. account.
   In the following image, the total number of customers is 5.

   The Dashboard page includes the following sections:

   • A summary section for the dashboard—Displays the assigned and unassigned devices and the assigned and unassigned licenses for APs, switches, and gateways.
   • Overview—Displays the list of customers, the types of devices assigned to each customer, as well as critical alerts, if any.
   • Trends—Displays charts for license renewal, the number of devices under MSP management, and the number of customers added over the last year.

Figure 1  Viewing the MSP Dashboard

Dashboard Summary

The summary section for Dashboard displays the total number of assigned or allocated devices to tenants and the total number of assigned and unassigned licenses for three categories of hardware devices that include APs, switches, and gateways. In MSP mode, you must first assign a device to a tenant account before assigning a license to the device.

The summary section includes the following details:

• Access Points - <total number of APs assigned to the tenant>
  • Unlicensed—Number of APs assigned to the tenant but not licensed.
  • Licensed—Number of APs assigned to the tenant and also licensed.
• Switches - <total number of switches assigned to the tenant>
  • Unlicensed—Number of switches assigned to the tenant but not licensed.

  • Licensed—Number of switches assigned to the tenant and also licensed.

• Gateways - <total number of gateways assigned to the tenant>
  • Unlicensed—Number of gateways assigned to the tenant but not licensed.
  • Licensed—Number of gateways assigned to the tenant and also licensed.

Customer | Overview

By default, the Customers | Overview table is displayed. The table provides an overview of tenant accounts. MSP administrators can perform tasks such as drilling down to a tenant account and editing an existing tenant account.

• Customer Name

  Name of the tenant account. Click the customer name to go to the tenant account view for the customer. Hover over the tenant account name to view the following options:

  • expand—Opens a new pop-up window showing the tenant account details.
    For more information, see Viewing Tenant Account Details.
  • edit—Opens the Edit Customer pop-up window.
    For more information, see Editing a Tenant Account.

  Use the filter icon on the column header to filter by tenant account name.

• Customer ID

  Unique ID of the tenant account. The ID can be in one of the following formats:

  • Numerical format
  • UUID format

  Use the column filter to search for a particular customer ID. Note that you must enter the full customer ID.

   The Customer ID column is not displayed in the default view. Use the column selector and select the Customer ID check box to add the column to the table.

  Figure 2  Selecting the Customer ID for Display

  

• Access Points
  • Up—Total number of online APs. Click the number to view the list of online APs.
  • Down—Total number of offline APs. Click the number to view the list of offline APs.

  Click the sort icon to sort the column in ascending or descending order.

  Sometimes, the total number of APs that are displayed as Down for a tenant account in MSP view may not equal the total number of corresponding APs displayed as Offline under Manage > Access Points in the tenant account view. This discrepancy is corrected by an automatic and periodic sync between the MSP database and tenant view database. The periodic sync happens every 12 hours. The number in parentheses () indicates the number of devices that are not onboarded.

• Switches
  • Up—Total number of online switches. Click the number to view the list of online switches.
  • Down—Total number of offline switches. Click the number to view the list of offline switches.

  Click the sort icon to sort the column in ascending or descending order.

  Sometimes, the total number of switches that are displayed as Down for a tenant account in MSP view may not equal the total number of corresponding switches displayed as Offline under Manage > Switches in the tenant account view. This discrepancy is corrected by an automatic and periodic sync between the MSP database and tenant view database. The periodic sync happens every 12 hours. The number in parentheses () indicates the number of devices that are not onboarded.

  The number of switches displayed in the MSP dashboard corresponds to the total number of switches available for the tenant. However, in the tenant view, a switch stack is considered as a single entity. For example, if there are two switch stacks for a tenant account, and each stack has two members, the MSP dashboard displays the count as four whereas the tenant account displays the count as two.

• Gateways
  • Up—Total number of online gateways. Click the number to view the list of online gateways.
  • Down—Total number of offline gateways. Click the number to view the list of offline gateways.

  Click the sort icon to sort the column in ascending or descending order.

  Sometimes, the total number of gateways that are displayed as Down for a tenant account in MSP view may not equal the total number of corresponding gateways displayed as Offline under Manage > Gateways in the tenant account view. This discrepancy is corrected by an automatic and periodic sync between the MSP database and tenant view database. The periodic sync happens every 12 hours. The number in parentheses () indicates the number of devices that are not onboarded.

• Critical Alerts

  Total number of critical alerts for the tenant account. Click the number to navigate to the Alerts page of the tenant account.

  For more information, see MSP Alerts.

Customers | Trends

Go to Customers | Trends to view the following sections:

• License Renewal Schedule (1 Year)—Displays the subscription renewal schedule for the next 12 months. The entries include the license renewal date and the total count of subscriptions of each type that are due for renewal on that date.
• Device Under Management graph—Displays the count of devices that are managed in the network over the last 12 months. The dates are plotted on the x-axis and the number of devices on the y-axis. Hover over any part of the chart to see the number of devices the MSP is managing on that specific date.
• Customers graph—Displays the total number of tenants added to Aruba Central over the last 12 months. The dates are plotted on the x-axis and the number of tenants on the y-axis. Hover over any part of the chart to see the number of tenants the MSP added on that specific date. Click Total to view the total number of tenant accounts.

To select a different tenant account, use the Menu option in the HPE GreenLake portal.