Viewing the Customers Overview

To view the Customers Overview section, perform the following steps:

  1. In the HPE Aruba Networking Central app, set the filter to All Groups.

    The filter context changes to Global.

  2. Under Manage, click Overview to display the Dashboard.
    The number in parenthesis () for Customers indicates the total number of customers for that MSP Managed Service Provider. The Managed Service Provider (MSP) mode is a multi-tenant operational mode that Aruba Central accounts can be converted into, provided these accounts have subscribed to the Aruba Central app. account.
  3. By default, the Customers | Overview table is displayed. The table provides an overview of tenant accounts. MSP administrators can perform tasks such as drilling down to a tenant account and editing an existing tenant account.
  • Customer Name

    Name of the tenant account. Click the customer name to go to the tenant account view for the customer. Hover over the tenant account name to view the following options:

    Use the filter icon on the column header to filter by tenant account name.

  • Customer ID

    Unique ID of the tenant account. The ID can be in one of the following formats:

    • Numerical format
    • UUID format

    Use the column filter to search for a particular customer ID. Note that you must enter the full customer ID.

     The Customer ID column is not displayed in the default view. Use the column selector and select the Customer ID check box to add the column to the table.

    Figure 1  Selecting the Customer ID for Display

  • Device and Subscription Ownership
    Displays whether the device and subscription ownership falls under the MSP or a customer. You can use the filter icon to view the inventory ownership if devices and subscriptions are MSP or customer owned.

  • Access Points
    • Up—Total number of online APs. Click the number to view the list of online APs.
    • Down—Total number of offline APs. Click the number to view the list of offline APs.

    Click the sort icon to sort the column in ascending or descending order.

    Sometimes, the total number of APs that are displayed as Down for a tenant account in MSP view may not equal the total number of corresponding APs displayed as Offline under Manage > Access Points in the tenant account view. This discrepancy is corrected by an automatic and periodic sync between the MSP database and tenant view database. The periodic sync happens every 12 hours. The number in parentheses () indicates the number of devices that are not onboarded.

  • Switches
    • Up—Total number of online switches. Click the number to view the list of online switches.
    • Down—Total number of offline switches. Click the number to view the list of offline switches.

    Click the sort icon to sort the column in ascending or descending order.

    Sometimes, the total number of switches that are displayed as Down for a tenant account in MSP view may not equal the total number of corresponding switches displayed as Offline under Manage > Switches in the tenant account view. This discrepancy is corrected by an automatic and periodic sync between the MSP database and tenant view database. The periodic sync happens every 12 hours. The number in parentheses () indicates the number of devices that are not onboarded.

    The number of switches displayed in the MSP dashboard corresponds to the total number of switches available for the tenant. However, in the tenant view, a switch stack is considered as a single entity. For example, if there are two switch stacks for a tenant account, and each stack has two members, the MSP dashboard displays the count as four whereas the tenant account displays the count as two.

  • Gateways
    • Up—Total number of online gateways. Click the number to view the list of online gateways.
    • Down—Total number of offline gateways. Click the number to view the list of offline gateways.

    Click the sort icon to sort the column in ascending or descending order.

    Sometimes, the total number of gateways that are displayed as Down for a tenant account in MSP view may not equal the total number of corresponding gateways displayed as Offline under Manage > Gateways in the tenant account view. This discrepancy is corrected by an automatic and periodic sync between the MSP database and tenant view database. The periodic sync happens every 12 hours. The number in parentheses () indicates the number of devices that are not onboarded.

  • Critical Alerts

    Total number of critical alerts for the tenant account. Click the number to navigate to the Alerts page of the tenant account.

    For more information, see MSP Alerts.