About the Managed Service Portal User Interface

The MSP mode is intended for the managed service providers who manage multiple tenant accounts. The MSP mode allows service providers to provision and manage tenant accounts, assign devices to tenant accounts, manage subscription keys and perform other functions such as configuring network profiles and viewing alerts.

See the following sections:

MSPDashboard View

After you launch the HPE Aruba Networking Central app, the MSP dashboard view opens.

Figure 1  Parts of the MSP Dashboard

The MSP Managed Service Provider. The Managed Service Provider (MSP) mode is a multi-tenant operational mode that Aruba Central accounts can be converted into, provided these accounts have subscribed to the Aruba Central app. Dashboard view displays the following information:

Callout Number

Description

1

First-level tab on dashboard. The dashboard may also have second and third-level tabs based on the filter selection.

2

Access Points—The total number of APs assigned to the tenants.

Unlicensed—Number of APs assigned to the tenants but not licensed.

Licensed—Number of APs assigned to the tenants and also licensed.

3

Switches—The total number of switches assigned to the tenants.

Unlicensed—Number of switches assigned to the tenant but not licensed.

Licensed—Number of switches assigned to the tenant and also licensed.

4

Gateways—The total number of gateways assigned to the tenants.

Unlicensed—Number of gateways assigned to the tenant but not licensed.

Licensed—Number of gateways assigned to the tenant and also licensed.

5

Customers—Number of tenants in the MSP account.

6

Overview—Displays the list of customers, the types of devices assigned to each customer, as well as critical alerts, if any.

7

Trends—Displays charts for license renewal, the number of devices under MSP management, and the number of customers added over the last year.

8

Customer List Table—Provides an overview of tenant accounts for the MSP.You can click the customer name to go to the tenant account view for the customer. Hover over the tenant account name to expand the tenant account and see the tenant account details and edit the account.

Parts of the WebUI for MSP

After you launch the HPE Aruba Networking Central app, the MSP view opens.

Figure 2  Parts of the HPE Aruba Networking Central User Interface for MSP

Callout Number

Description

1

HPE GreenLake icon.

Click the icon to go back to the HPE GreenLake portal home page.

2

Displays the customer name.

3

The filter enables you to select a group or All Groups for performing specific configuration and monitoring tasks. If no filter is applied, by default the filter is set to All Groups. When you set the filter to All Groups, the global dashboard is displayed and when you set the filter to a group, the group dashboard is displayed. You can type a group name to start your search for a filter value.

4

The left navigation pane is a contextual menu that displays a number of configuration, monitoring, and troubleshooting options depending on filter value.

Menu is dependent on the filter selection.

5

First-level tab on dashboard. The dashboard may also have second and third-level tabs based on the filter selection.

6

Services icon.

Click the icon to see the links to HPE GreenLake, Cloud Services, Cloud Consoles and HPE Resources.

7

The user icon enables you to view user account details such as account name, domain, customer ID, and zone details. It also includes the following options for managing your accounts:

  • User Settings 
    • Time Zone—Displays the zone, date, time, and time zone of the region.
    • Language— Administrators can set a language preference. The HPE Aruba Networking Central web interface is available in English, French, Spanish, German, Brazilian Portuguese, Chinese, and Japanese languages.
    • Idle Timeout— Displays the timeout value for inactive user sessions. The value is in minutes.
  • Terms of Service—Displays the terms and conditions for using HPE Aruba Networking Central services.
  • Logout—Click to log out of from your account.

8

The help icon contains the following options:

  • Tutorials— Displays the HPE Aruba Networking Central product learning center.

  • Feedback—Allows you to provide feedback on the HPE Aruba Networking Central. You can choose the rating from the range of 1 to 10, where 1 being extremely unlikely and 10 being extremely likely and type your comment into the box and click Submit to submit the feedback.

  • Documentation Center—Directs you to the online help documentation.

  • Get help on this page—Selecting this option changes the appearance of some of the text on the UI to green italics. On the UI, when you point to the text in green italics, a dialog box displays the help information for that text. To disable this option, click Done.

  • Airheads Community—Directs you to the HPE Aruba Networking support forum.

  • View / Update Case—Enables you to view or edit an existing support ticket in the HPE Networking Support Portal at https://networkingsupport.hpe.com/home. You must log in to this portal.

  • Open New Case—Enables you to create a new support ticket in the HPE Networking Support Portal at https://networkingsupport.hpe.com/home. You must log in to this portal.

9

Summary icon.

Click the Summary icon to view a graphical representation of the data. Only applicable for the global dashboard.

10

List icon.

Click the List icon to view a tabular representation of the data. Only applicable for the global dashboard.

11

Config icon.

Click the Config icon to enable configuration mode.

12

Accordion icon.

Enables you to expand in place to expose some hidden information or fields.

13

Enables you to sort the columns in ascending and descending order.

14

Icon for filtering the data of the selected column. The filter option displays dynamic results for a selected column as soon as you start typing the keyword.

15

Toggle switch.

Enables you to change a setting between two states, such as ON and OFF.

16

Icon for selecting or resetting the column headers for the selected page.

Time Range Filter

The time range filter enables you to set a time duration for showing monitoring and reports data. This time filter is not displayed when you view the configuration or device details. It is displayed only when you view monitoring data. You can set the filter to any of the following time ranges:

  • 3 hours
  • 1 day
  • 1 week
  • 1 month
  • 3 months

Global Dashboard in MSP Mode

In the HPE Aruba Networking Central app in MSP mode, use the filter to select All Groups. The global dashboard is displayed.

In the global dashboard under the left navigation pane, you can see a number of menu items divided under the following categories: Manage, Analyze, and Maintain.

If you are not an administrator for the HPE Aruba Networking Central account, you may not see some tabs in your dashboard view.

Table 1: Contents of the Global Dashboard in MSP Mode

Left Navigation Menu

First-Level Tabs

Description

Manage > Overview

Dashboard

Provides a summary of hardware and subscriptions owned by the MSP and the tenant accounts managed by the MSP. MSP administrators can perform tasks such as drilling down to a tenant account, editing an existing tenant account, and deleting a tenant account.

For more information, see MSP Dashboard.

Manage > Guests

Splash Pages

Enables an MSP administrators to configure Splash Page profiles for tenant accounts. If the tenant account is mapped to a group and the Guest Access service is enabled on the tenant account, the tenant account users inherit the splash page profiles configured in the MSP.

For more information, see Configuring a Cloud Guest Splash Page Profile.

ManageNetwork Services

Virtual Gateways

Enables an MSP administrator to assign a virtual gateway to a tenant account and generate a device identity such it can be managed in a Cloud Provider’s console.

For more information, see Deploy HPE Aruba Networking Virtual Gateways in MSP (Manual Mode).

Analyze > Alerts

Alerts

Displays and configures a list of alerts. This page also enables you to acknowledge these alerts.

For more information, see MSP Alerts.

Analyze > Audit Trail

Audit Trail

Displays the total number logs generated for all device management, configuration, and user management events triggered in HPE Aruba Networking Central.

For more information, see MSP Audit Trails.

Analyze > Reports

Reports

Displays you to create various types of reports. You can create recurrent reports or configure the reports to run on demand.

For more information, see MSP Reports.

MaintainFirmware

Access Points

Switch- MAS

Switches

Gateways

Provides an overview of the latest supported version of firmware for the device, details of the device, and the option to upgrade the device.

For more information, see Firmware Upgrades for MSP Mode.

Maintain >Organization

Network Structure

Displays the tiles view for groups, install manager, and certificates sections. You can navigate to a specific page in HPE Aruba Networking Central by clicking on a tile.

For more information, see Network Structure.

Platform Integration

Displays the tiles view for Data collectors, API Application Programming Interface. Refers to a set of functions, procedures, protocols, and tools that enable users to build application software. Gateway, and Webhooks. You can navigate to a specific page in HPE Aruba Networking Central by clicking on a tile.

For more information, see Platform Integration.

Group Dashboard in MSP Mode

In the HPE Aruba Networking Central app in MSP mode, use the filter to select a group. The group dashboard is displayed.

Figure 3  Launching the Group Dashboard for MSP

If you are not an administrator for the HPE Aruba Networking Central account, you may not see some tabs in your dashboard view.

Table 2: Contents of the Group Dashboard in MSP Mode

Left Navigation Menu

First-Level Tabs

Description

Manage > Device

 

 

Access Points

Switches

Gateways

Enables you to configure APs and AOS-S switches for a specific group. For more information, see the HPE Aruba Networking Central documentation for APs, switches and gateways.

Manage > Guests

Splash Pages

Enables an MSP administrators to configure Splash Page profiles for tenant accounts. If the tenant account is mapped to a group and the Guest Access service is enabled on the tenant account, the tenant account users inherit the splash page profiles configured in the MSP.

For more information, see Configuring a Cloud Guest Splash Page Profile.

In the group dashboard under the left navigation pane, you can see the Device and Guest options under Manage.

Selecting an option in the left navigation pane displays a corresponding dashboard with tabs. Each tab supports the Config view that enables the configuration mode. The next sections discuss the left navigation menu items in the group dashboard.

Tenant View

In the MSP dashboard page, click a tenant name in the customers table to see the tenant account details. The tenant view UI looks same as an standard enterprise account view. Click Return to MSP View to go back to the MSP Dashboard.

Figure 4  Tenant View for MSP