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Troubleshooting Device Issues
Device check aims to identify, diagnose, and debug issues on your device. The tab in the page can be used to perform troubleshooting check for Aruba Switches only. When a troubleshooting operation is initiated, Aruba Central establishes a session with the Switch selected for the troubleshooting operation and displays the output in the section.
To perform a device check on a switch, complete the following steps:
- In the app Short form for application. It generally refers to the application that is downloaded and used on mobile devices. , select one of the following options:
- To select a group, label, site, or all devices in the filter, set the filter to one of the options under , , or . For all devices, set the filter to .
The dashboard context for the selected filter is displayed.
- To select a device in the filter:
- Set the filter to .
- Under , click > .
- A list of devices is displayed in the view.
- Click a switch listed under for which you want to perform diagnostic test.
The dashboard context for the switch is displayed.
- To select a group, label, site, or all devices in the filter, set the filter to one of the options under , , or . For all devices, set the filter to .
- Under , click . The page opens.
- Click the tab.
- By default, the is set to if a switch is configured in the data path, else a warning is displayed.
- Multiple device selection is not allowed at this level.
- Devices which are already running commands shall not execute newly added commands.
- From the drop-down list, select the switch.
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Select one of the following tests to perform diagnostic checks on the selected switch:
- Cable Test—Enables testing of the electrical connections in the switch cable. It checks whether the cabling is conformed to the cabling plans and is of expected quantity. It is useful for production and maintenance. For the list of supported switches, see Supported Devices for Cable Test
- Interface Bounce—Restarts the port interface and forces a client to re-initiate a DHCP Dynamic Host Configuration Protocol. A network protocol that enables a server to automatically assign an IP address to an IP-enabled device from a defined range of numbers configured for a given network. request. This option is available only for Aruba Switches.
- PoE Bounce—Restarts the PoE port and the device that is either connected to the PoE port or powered by it. This option is available only for Aruba Switches.
- If you select , , or , you must enter the port number or the port number range as mentioned in the example text.
- If you navigate to the page from the page, under the client context is already set and the port number is auto filled based on the client selected.
- Chassis Locate—Activates the Switch locator LED Light Emitting Diode. LED is a semiconductor light source that emits light when an electric current passes through it. . The locator LED indicates the physical location where an Aruba Switch is currently installed.
- Click .
The output is displayed in the section.
Supported Devices for Cable Test
The following switches support the Cable test feature:
- AOS-S switches: 16.05.000 or higher
- AOS-CX switches: 10.11.1000 or higher
- AOS-CX 4100 Switches
- AOS-CX 6000 Switches
- AOS-CX 6100 Switches
- AOS-CX 6200 Switches
- AOS-CX 6300 Switches
- AOS-CX 6400 Switches
- AOS-CX 8360 Switches
- AOS-CX 8360V2 Switches
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AOS-CX 6400V2 Switches
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AOS-CX switches: 11.1000 or higher
- AOS-CX 6200V2 Switches
Important Points to Note
- Interface Bounce, PoE Bounce, and Chassis Locate tests are supported only from the following versions in switches:
- AOS-S: See Supported AOS-S Platforms.
- AOS-CX: See Supported AOS-CX Platforms.
