Link Search Menu Expand Document

Alarms Tab

Monitoring > Summary > Alarms

This tab displays the Alarms table, which provides details about both appliance and Orchestrator alarms.

img

Each entry in the Alarms table represents one current condition that could require human intervention. Because alarms are conditions, they can come and go without management involvement.

While merely acknowledging most alarms does not clear them, some alarm conditions are set up to self-clear when you acknowledge them. For example, if you remove a hard disk drive, it generates an alarm; after you replace it and it finishes rebuilding itself, the alarm clears.

You can filter the alarms listed in the Alarms table.

  • Time: 1h, 4hr, 1d, 7d, or Custom. Custom enables you to specify a range of dates in the Range fields.

  • Active - All uncleared alarms. Acknowledged alarms go to the bottom of this list.

  • History - Filtered to show only cleared alarms.

  • All - All uncleared and cleared alarms.

NOTE: Orchestrator keeps a history of alarms for 7 days. If you are using the on-prem version of Orchestrator you can configure it to keep a history for more than 7 days. If you are using Orchestrator-as-a-service, this cannot be changed.

The Alarms tab also includes the following functionality:

  • Alarm Emails ON and Alarm Emails Paused: You can enable or disable if you want to receive an email if there is an alarm that is on or paused.

  • Alarm Email Recipients: Each configured recipient can receive emails about either Appliance alarms or Orchestrator alarms. Click Add Recipient in the Alarm Recipients window. Select the appropriate type of alarm from the Alarm Type drop-down list, and then select the check boxes (Critical, Major, Minor, Warning) for which you want to receive emails. Click Save or Reload.

  • Wait to Send Emails: You can customize the amount of time you want the system to wait to send you an email notifying you of an alarm. Click this button to open the Wait to Send Emails dialog box, and then enter the number of minutes you want the system to wait. Click Save.

  • Export: You can export a CSV file of your alarms.

  • Ack, Acked By, and Acked Time: These columns in the Alarms table indicate whether an acknowledgment has been received between devices.

    • Acked By: The name of the appliance that did the acknowledgment.

    • Acked Time: The time when the acknowledgment was received by the appliance.

Disable Alarms

You can specify which alarms you want to disable by clicking Customize / Disable Alarms, which opens the Alarm Information dialog box.

To disable alarms:

  1. Click Disable All Alarms on Specific Appliances.

  2. Enter the name of the appliance that has the alarms you want disabled.

  3. Click Disable Alarms.

  4. Click Save.

Customize Alarms

Complete the following steps to customize a pre-existing alarm.

  1. Select the edit icon next to the selected appliance in the Alarm Information window.

  2. Choose Enable/Disable.

  3. If selecting Enable, specify the Custom Severity by choosing from the list: None, CRITICAL, MAJOR, MINOR, WARNING.

  4. If selecting Disable, the following message will display: *You are about to disable this alarm. Click Save.

Alarm Severity

Orchestrator has four severity levels for alarms:

  • Critical (red) – Critical alarms are service-affecting and require immediate attention. They reflect conditions that adversely affect an appliance or indicate the loss of a broad category of service.

  • Major (orange) – While service-affecting, major alarms are less severe than critical alarms. They reflect conditions that should be addressed in the next 24 hours. An example would be an alarm caused by an unexpected traffic class error.

  • Minor (yellow) – Minor alarms are not service-affecting and can be addressed at any time. Examples include alarms caused by a user who has not changed their account’s default password, a degraded disk, or a software version mismatch.

  • Warning (blue) – Warning alarms are not service-affecting. They warn of conditions that could become problems over time—for example, an alarm caused by IP SLA being down.

Alarm Recipients

Complete the following to add alarm recipients to receive an email notifying you of an alarm within your network.

  1. Click Alarm Email Recipients.

  2. Click Add Recipient.

  3. Enter the following information in the correct fields.

    • The Alarm Type is Orchestrator for Orchestrator alarms, and Appliance for appliance-generated alarms.

    • Groups display in a drop-down list, based on the groups configured in the navigation pane.

    • By default, alarms are HTML Formatted. However, you can choose Plain Text or Both.

    • Plain Text alarms are emailed as pipe-separated data. Users can create a script to parse the email and read the fields.

      Example:

      Hostname|Alarm_Status|Time|Alarm_ID|Type_ID|Source|Severity|Description|Recommended_action

      Orchestrator|1|1526341365000|94|6815775|orchestrator|MINOR|Backup configuration not set|

      Orchestrator|1|1526341362000|93|6815762|orchestrator|MAJOR|Orchestrator is using the default SMTP settings

    • The Alarm ID is the auto-incremented, primary key in the database.

    • Alarm Status: 1 - Raised | 2 - Cleared

Additional Alarm Indications

  • A cumulative (Orchestrator + appliances) alarm summary always displays at the right side of the header. Clicking it opens a top-level summary and access to the Alarms tab.

  • Appliances are color-coded to indicate their severest alarms on the Topology tab and in the navigation pane.

  • Threshold crossing alerts are related to alarms. They are preemptive, user-configurable thresholds that declare a Major alarm when crossed. For more information about their configuration and use, see Threshold Crossing Alerts Template and Threshold Crossing Alerts Tab.

Export Alarm Descriptions

Orchestrator enables you to export to a CSV file a full list of alarms you could potentially receive. This file includes a variety of details about the listed alarms, including alarm descriptions and recommended actions. For details, see Alarm Descriptions.

To automatically export the CSV file, navigate to Support > User Documentation > Alarm Descriptions.

List of Alarms

This topic provides lists of alarms related to EdgeConnect appliances and Orchestrator.

NOTE: The tables in this topic use the decimal numeral system for Alarm ID. You can convert these numbers to the hexadecimal numeral system if you have applications that can do their own filtering, such as SNMP.

EdgeConnect Appliance Alarms

Appliances can raise alarms based on issues that occur with tunnels, software, equipment, and Threshold Crossing Alerts (TCAs). TCAs are visible on the appliance, but are managed by Orchestrator.

Tunnels

System Type 0 (Appliance); Source Type 1 (Tunnel)

Alarm ID: Severity Alarm Text Source Service Affecting Clearable
65537:
CRITICAL
Tunnel is down.
Recommended Action: Tunnel peer is unreachable. Check tunnel configuration. Verify Local & Remote IPs, Admin up, and peer’s Mode matches. Check network connectivity.
Appliance TRUE TRUE
65539:
CRITICAL
Tunnel protocol version mismatch.
Recommended Action: Tunnel peers are running incompatible software versions. Normal during a software upgrade. Run the same or compatible software releases among the tunnel peers.
Appliance TRUE TRUE
65542:
CRITICAL
Tunnel peer type mismatch.
[For VX-Xpress only]
Recommended Action: VX-Xpress appliance can only peer with another VX-Xpress appliance. Create a tunnel to another VX-Xpress appliance.
Appliance TRUE FALSE
65543:
CRITICAL
Duplicate license detected.
Recommended Action: Duplicate serial numbers detected. Install unique license on all virtual appliances. To check and/or change license:

In Appliance Manager: Administration > Basic Settings > License & Registration

In Orchestrator: Configuration > Overlays & Security > Licensing > Licenses
Appliance TRUE TRUE
65544:
CRITICAL
Tunnel has invalid source IP address.
Recommended Action: Delete the tunnel and re-create it with a valid IP address.
Appliance TRUE TRUE
65545:
CRITICAL
Tunnel received an unmatched GRE packet.
Recommended Action: Check for tunnel encapsulation mismatch. On Configuration > Tunnels page, go to specified tunnel and verify both tunnel peers are using the same encapsulation method.
Appliance TRUE TRUE
65536:
MAJOR
Tunnel is misconfigured.
Recommended Action: System ID is not valid. Was appliance registration completed?
Appliance TRUE TRUE
65546:
MAJOR
Tunnel is in reduced functionality.
Recommended Action: Tunnel peers are not running the same release of software. This results in reduced functionality. Run the same or compatible software releases among the tunnel peers.
Appliance TRUE TRUE
65547:
MAJOR
Tunnel UDP port conflicts with cluster port.
[Deprecated alarm]
Recommended Action: Choose another number for UDP Destination Port on local and remote appliances if using the same interface for UDP tunnel and flow redirection.
Appliance TRUE TRUE
65541:
MINOR
Tunnel software version mismatch.
Recommended Action: Tunnel peers are not running the same release of software, but the releases are completely compatible. Normal during an upgrade. Run the same software version to eliminate the alarm.
Appliance TRUE TRUE

Software

System Type 0 (Appliance); Source Type 4 (Software)

Alarm ID: Severity Alarm Text Source Service Affecting Clearable
262147:
CRITICAL
The licensing for this virtual appliance has expired.
[For VX series only]
Recommended Action: Enter a new license key for the appliance.

NOTE: The VX appliances are a family of virtual appliances, comprised of the VX-n000 software, an appropriately paired hypervisor and server, and a valid software license.
Appliance TRUE FALSE
262148:
CRITICAL
There is no license installed on this virtual appliance.
[For VX series only]
Recommended Action: Enter a valid license key for the appliance.

NOTE: The VX appliances are a family of virtual appliances, comprised of the VX-n000 software, an appropriately paired hypervisor and server, and a valid software license.
Appliance TRUE FALSE
262156:
CRITICAL
Invalid virtual appliance license.
[For VX series only]
Recommended Action: Enter a valid license key for the appliance.
Appliance TRUE FALSE
262166:
CRITICAL
Software capability token expired.
Recommended Action: Portal (30-day token) expired; no communication with Portal in 30 days. You must have HTTPS connectivity to internet to renew the license lease.
Appliance TRUE FALSE
262171:
CRITICAL
Invalid account name and key.
Recommended Action: Provide valid account registration information.
Appliance TRUE FALSE
262172:
CRITICAL
EC Base license not granted.
Recommended Action: Contact Support to obtain additional EdgeConnect licenses. If you have licenses, approve this appliance from your Orchestrator.
Appliance TRUE FALSE
262173:
CRITICAL
Orchestrator is unreachable.
Recommended Action: Appliance cannot connect to Orchestrator using HTTPS. This connectivity is required for Orchestrator to manage the appliance.
Appliance TRUE FALSE
262175:
CRITICAL
Silver Peak Cloud Portal host name cannot be resolved.
Recommended Action: Check if appliance has been configured with a reachable DNS server. If there is no DNS server configured, appliance tries to use built-in DNS servers on the Internet to resolve the portal hostname.
Appliance TRUE FALSE
262176:
CRITICAL
EC Plus license not granted.
Recommended Action: Contact Support to obtain additional licenses.
Appliance TRUE FALSE
262177:
CRITICAL
EC Boost license not granted.
Recommended Action: Contact Support to obtain additional licenses.
Appliance TRUE FALSE
262178:
CRITICAL
Appliance has not been approved by Orchestrator.
Recommended Action: Approve the appliance from your Orchestrator.
Appliance TRUE FALSE
262179:
CRITICAL
Software licensing error.
Recommended Action: Failing to get token from Portal. Contact Support.
Appliance TRUE FALSE
262180:
CRITICAL
No public IP address detected on an interface behind Internet.
[Deprecated alarm]
Recommended Action: Connect the interface to Internet.
Appliance TRUE FALSE
262182:
CRITICAL
DHCP server misconfiguration.
Recommended Action: DHCP server configuration contains invalid entry that prevented it from running. Check log file for error and verify your configuration.
Appliance TRUE FALSE
262185:
CRITICAL
Unable to resolve Orchestrator DNS name.
Recommended Action: Could not resolve one or more Orchestrator DNS names. Check DNS server configuration.
Appliance TRUE TRUE
262208:
CRITICAL
Config DB load partially failed.
Recommended Action: Check configuration and apply again.
Appliance TRUE TRUE
262144:
MAJOR
Software upgrade process has failed. Appliance FALSE TRUE
262145:
MAJOR
System is low on resources.
Recommended Action: The appliance is running low on resources (memory). If this alarm persists, contact Support.
Appliance TRUE FALSE
262146:
MAJOR
Significant change in time of day has occurred, and might compromise statistics. Please contact TAC.
[Deprecated alarm]
Recommended Action: Appliance time changed. Appliance statistics could be missing for an extended interval. Contact Support.
Appliance FALSE TRUE
262149:
MAJOR
A disk self-test has been performed. You must reboot the appliance after the test has been completed.
Recommended Action: Reboot the appliance. Traffic will not be optimized until this is performed.
Appliance TRUE FALSE
262154:
MAJOR
Software license will expire in 15 days.
[For VX series only]
Recommended Action: Enter new license key to avoid loss of optimization or potential traffic disruption.
Appliance FALSE FALSE
262157:
MAJOR
Dual wan-next-hop topology is no longer supported.
Recommended Action: Reconfigure appliance as single bridge with one next hop, or as dual bridge with two IP addresses and two next hops.
Appliance TRUE TRUE
262160:
MAJOR
Major inconsistency among tunnel traffic class settings found during upgrade.
[Deprecated alarm]
Recommended Action: Review the WAN shaper traffic class settings.
Appliance TRUE TRUE
262161:
MAJOR
Tunnel IP header disable setting was discarded during upgrade.
[Deprecated alarm]
Recommended Action: Review the optimization map header compression settings.
Appliance TRUE TRUE
262163:
MAJOR
A peer name has been specified in the configuration matching no existing remote peer.
Recommended Action: Correct route-map entry or build tunnel. A route policy peer hostname might have changed.
Appliance TRUE FALSE
262165:
MAJOR
Software license token needs to be renewed.
Recommended Action: Software will automatically renew the license lease as long as it has HTTPS connectivity to the internet.
Appliance FALSE TRUE
262168:
MAJOR
Silver Peak Cloud Portal websocket is down.
Recommended Action: Appliance cannot connect to Silver Peak portal using HTTPS Websockets.
Appliance FALSE TRUE
262174:
MAJOR
Silver Peak Cloud Portal is unreachable for licensing.
Recommended Action: Appliance cannot connect to the Cloud Portal using HTTPS Websockets. Verify the connectivity between the appliance and the portal. This connectivity is needed for licensing.
Appliance TRUE FALSE
262184:
MAJOR
Subnet table is full.
Recommended Action: Subnet table has reached its maximum allowable size. Additional subnets will not be added unless others are removed.
Appliance TRUE TRUE
262188:
MAJOR
A BGP peer session is not in Established state.
Recommended Action: A BGP peer session is Down. Verify BGP neighbor, ASN, or next hop IP address is configured correctly.
Appliance TRUE TRUE
262190:
MAJOR
An OSPF neighbor session is no longer in Full or Two-Way state.
Recommended Action: An OSPF neighbor session is Down. Verify whether OSPF neighbor connectivity still exists on this interface.
Appliance TRUE TRUE
262193:
MAJOR
DHCP server failover my state communications interrupted.
Recommended Action: DHCP server failover my state communications interrupted. Check for partner reachablity and verify your configuration.
Appliance TRUE TRUE
262197:
MAJOR
Excessive route advertisement updates detected.
Recommended Action: Verify proper configuration or route filtering of the route indicated.
Appliance TRUE TRUE
262201:
MAJOR
EC Feature License not granted.
Recommended Action: Contact Support.
Appliance TRUE FALSE
262205:
MAJOR
ACL Groups File Handling Failed.
Recommended Action: Check if valid IP/Port are used for configuration .If issue persists, contact Support with support logs.
Appliance FALSE TRUE
262206:
MAJOR
ACL Groups Config Memory Limit Exceeded.
Recommended Action: To free up memory, reduce the group name lengths used in the Address/Service groups configuration and try again.
Appliance FALSE TRUE
262207:
MAJOR
ACL rule has invalid syntax.
Recommended Action: Check ACL rules syntax and apply again. Syntax rules:

Even when using a range or a wildcard, the IPv4 address must be specified in the 4-octet format, separated by the dot notation. For example, A.B.C.D.

Range is specified using a single dash. For example, 128-129.

Wildcard is specified as an asterisk (*).

Range and Wildcard can both be used in the same address, but an octet can only contain one or the other. For example, 10.136-137.*.64-95.

A wildcard can only be used to define an entire octet. For example, 10.13*.*.64-95 is not supported. Use 10.130-139.*.64-95 to specify this range.

The same rules apply to IPv6 addressing.

CIDR notation and (Range or Wildcard) are mutually exclusive in the same address. For example, 192.168.0.1-127/24 is not supported. Use either 192.168.0.0/24 or 192.168.0.1-127.

After fixing the syntax, the alarm does not clear automatically. Clear it manually.
Appliance TRUE TRUE
262170:
MINOR
Performance is limited by max Boost bandwidth.
Recommended Action: Recommend subscribing to more Boost bandwidth.
Appliance FALSE TRUE
262183:
MINOR
Subnet table reached High water mark.
Recommended Action: Subnet table has reached its maximum level for adding BGP/OSPF-learned routes. Only local subnets added beyond this number.
Appliance TRUE TRUE
262194:
MINOR
Secure shell challenge-response succeeded.
Recommended Action: Secure shell authentication succeeded. No action required if authorized personnel are trying to access secure shell.
Appliance TRUE TRUE
262195:
MINOR
Secure shell challenge-response failed.
Recommended Action: Secure shell authentication failed. Verify if authorized personnel are trying to access secure shell.
Appliance TRUE TRUE
262199:
MINOR
DSCP label is unassigned.
Recommended Action: Label is not assigned to interface.
Appliance TRUE TRUE
262200:
MINOR
Peer interface admin or oper or nh reachability is down.
Recommended Action: Peer interface admin or operational or next hop reachability status changed.
Appliance TRUE TRUE
262150:
WARNING
The SSL private key is invalid.
Recommended Action: The key is not an RSA standard key that meets the minimum requirement of 1024 bits. Regenerate a key that meets this minimum requirement.
Appliance TRUE FALSE
262151:
WARNING
The SSL certificate is not yet valid.
Recommended Action: The SSL certificate has a future start date. It will correct itself when the future date becomes current. Otherwise, install a certificate that is current.
Appliance TRUE FALSE
262152:
WARNING
The SSL certificate has expired.
Recommended Action: Reinstall a valid SSL certificate that is current.
Appliance TRUE FALSE
262153:
WARNING
The NTP server is unreachable.
Recommended Action: Check the appliance’s NTP server IP and version configuration. Can appliance reach the NTP server? Is UDP port 123 open between the appliance’s mgmt0 IP and the NTP server?
Appliance TRUE FALSE
262155:
WARNING
Software license will expire in 45 days.
[For VX series only]
Recommended Action: Enter a new license key to avoid loss of optimization or potential traffic disruption.
Appliance FALSE TRUE
262158:
WARNING
Setting default system wan-next-hop to VLAN next-hop no longer necessary.
[Deprecated alarm]
Recommended Action: Use the VLAN IP address as tunnel source endpoints instead of bvi0.
Appliance FALSE TRUE
262159:
WARNING
Minor inconsistency among tunnel traffic class settings found during upgrade.
[Deprecated alarm]
Recommended Action: Review the WAN shaper traffic class settings.
Appliance FALSE TRUE
262162:
WARNING
A very large range has been configured for a local subnet.
Recommended Action: Confirm that you intended to configure such a large local subnet (/8 or larger).
Appliance FALSE TRUE
262164:
WARNING
Interface shaper max bandwidth exceeds system max bandwidth.
Recommended Action: Review the interface shaper max bandwidth settings. Make sure it does not exceed system max bandwidth.
Appliance TRUE TRUE
262167:
WARNING
Silver Peak Cloud Portal is unreachable.
Recommended Action: Appliance cannot connect to the Cloud Portal using HTTPS. This connectivity is needed for internet applications classification.
Appliance FALSE TRUE
262169:
WARNING
SaaS application is no longer supported.
Recommended Action: SaaS application is no longer supported.
Appliance FALSE TRUE
262181:
WARNING
Admin password is not yet changed.
Recommended Action: Change admin password.
Appliance FALSE TRUE
262186:
WARNING
Built-in CA certificate was invalid and it has been deleted internally.
Recommended Action: Built-in CA Certificate is invalid, and a new one has been auto-generated. Install the built-in CA certificate on clients as needed.
Appliance FALSE TRUE
262187:
WARNING
CA Bundle was invalid and it has been deleted internally.
Recommended Action: CA Certificate Bundle is invalid and will be fixed automatically by portal in a couple of hours, or contact Support.
Appliance FALSE TRUE
262189:
WARNING
An IP SLA monitor is in the Down state.
Recommended Action: An IP SLA monitor has reported Down status. Check and correct the source of the failure.
Appliance TRUE TRUE
262191:
WARNING
DNS proxy process is in Down state.
Recommended Action: DNS proxy is in down state.
Appliance TRUE TRUE
262192:
WARNING
EC Licensing Warning.
Recommended Action: Check your EC license.
Appliance FALSE TRUE
262196:
WARNING
An IP SLA monitor is not installed.
Recommended Action: An IP SLA monitor is not installed. Check and fix the source of the failure.
Appliance TRUE TRUE
262198:
WARNING
CPU utilization threshold exceeded.
Recommended Action: CPU utilization reached almost 100%. Ignore if it is intended. Otherwise, take action to reduce CPU utilization.
Appliance TRUE TRUE
262202:
WARNING
Stats collection slow or incomplete.
Recommended Action: In Orchestrator, go to Orchestrator > Software & Setup > Setup > Stats Collector Configuration and look for the following issues: 1. Stats collection paused due to low disk space. 2. Stats collection failing because the Stats Collector is unreachable. 3. Too many appliances assigned to a single Stats Collector.
Appliance FALSE TRUE
262203:
WARNING
Unable to resolve Stats Collector DNS name.
Recommended Action: Could not resolve Stats Collector DNS name. Check DNS server configuration.
Appliance FALSE TRUE
262204:
WARNING
Stats Collector is unreachable.
Recommended Action: Appliance cannot connect to Stats Collector using HTTPS. This connectivity is required for Appliance to upload stats.
Appliance FALSE TRUE

Equipment

System Type 0 (Appliance); Source Type 3 (Equipment)

Alarm ID: Severity Alarm Text Source Service Affecting Clearable
196608:
CRITICAL
RAID array is degraded.
[Deprecated alarm]
Appliance FALSE TRUE
196611:
CRITICAL
Fan failure detected.
Recommended Action: Fan failure. Use the self-service RMA tool on the Silver Peak Support Portal to RMA the failed device.
Appliance FALSE FALSE
196612:
CRITICAL
System bypass mode.
Recommended Action: Normal with factory default configuration, during reboot, and if user has put the appliance in bypass mode. Check the system bypass configuration.
Appliance FALSE FALSE
196613:
CRITICAL
LAN/WAN fail-to-wire card failure.
Recommended Action: Fail-to-wire card failure. Use the self-service RMA tool on the Silver Peak Support Portal to RMA the failed device.
Appliance FALSE FALSE
196614:
CRITICAL
LAN/WAN fail-to-wire card relay failure. Appliance FALSE FALSE
196615:
CRITICAL
Encryption card hardware failure.
[Deprecated alarm]
Recommended Action: Disk encryption card failure. Use the self-service RMA tool on the Silver Peak Support Portal to RMA the failed device.
Appliance FALSE FALSE
196641:
CRITICAL
NIC failure.
Recommended Action: Network interface card failure. Use the self-service RMA tool on the Silver Peak Support Portal to RMA the failed device.
Appliance FALSE FALSE
196644:
CRITICAL
Insufficient configured memory size for this virtual appliance.
[For VX series only]
Recommended Action: Assign more memory to the virtual machine and restart the appliance. Traffic will not be optimized until this is resolved.
Appliance TRUE FALSE
196645:
CRITICAL
Insufficient configured processor count for this virtual appliance.
[For VX series only]
Recommended Action: Assign more processors to the virtual machine and restart the appliance. Traffic will not be optimized until this is resolved.
Appliance TRUE FALSE
196646:
CRITICAL
Insufficient configured disk storage for this virtual appliance.
[For VX series only]
Recommended Action: Assign more storage to the virtual machine and restart the appliance. Traffic will not be optimized until this is resolved.
Appliance TRUE FALSE
196649:
CRITICAL
Bridge loop is detected.
Recommended Action: Make sure bridge ports are connected to different virtual switches and restart the appliance. Traffic will not be optimized until this is resolved.
Appliance TRUE FALSE
196650:
CRITICAL
Network interface is unassigned.
Recommended Action: Assign the network interface to an existing MAC address, and then restart the appliance. Or, if the network interface is not being used, then set its admin state to down.
Appliance TRUE FALSE
196651:
CRITICAL
Bridge creation failed.
Recommended Action: Check log messages for more details on the failure.
Appliance TRUE FALSE
196609:
MAJOR
Disk is failed.
Recommended Action: Disk failure. Use the self-service RMA tool on the Silver Peak Support Portal to RMA the failed hard disk drive.
Appliance FALSE FALSE
196617:
MAJOR
Network interface link down.
Recommended Action: Is the system in bypass mode? Check cables and interface admin status on the router.
Appliance TRUE TRUE
196618:
MAJOR
Management interface link down.
Recommended Action: Check cables and interface admin status on the router.
Appliance TRUE TRUE
196619:
MAJOR
Interface is half duplex.
Recommended Action: Check speed/duplex settings on the router/switch port.
Appliance TRUE TRUE
196620:
MAJOR
Interface speed is 10 Mbps.
Recommended Action: Check speed/duplex settings. Use a 100/1000 Mbps port on the router/switch.
Appliance TRUE TRUE
196621:
MAJOR
Config DB disk full.
[Deprecated alarm]
Appliance TRUE FALSE
196622:
MAJOR
Operating System disk full.
[Deprecated alarm]
Appliance TRUE FALSE
196623:
MAJOR
File System disk full.
[Deprecated alarm]
Appliance TRUE FALSE
196624:
MAJOR
Datapath internal loopback test failed.
[Deprecated alarm]
Appliance TRUE FALSE
196625:
MAJOR
WAN Next-hop unreachable.
Recommended Action:

Check cables on EdgeConnect appliance and router.

Check IP/mask on EdgeConnect appliance and router. Next hop should be only a single IP hop away.

To troubleshoot, use:
show cdp neighbor,
show arp,
and
ping -I <appliance IP> <next-hop IP>

Packets are sent with ttl=1, so ensure next hop IP has no intermediate routers.

NOTE: If there is either a LAN Next-Hop Unreachable or WAN Next-Hop Unreachable alarm, resolve the alarm(s) immediately by configuring the gateway(s) to respond to ICMP pings from the EdgeConnect appliance IP Address.
Appliance TRUE FALSE
196626:
MAJOR
VRRP instance is down.
Recommended Action: Check the interface. Is the link down?
Appliance TRUE TRUE
196628:
MAJOR
WAN next-hop router discovered on a LAN port (box is in backwards).
Recommended Action:

Check WAN next hop IP address.

Check lan0 and wan0 cabling (in-line mode only).

If not resolved, contact Support.
Appliance TRUE FALSE
196629:
MAJOR
Disk is not-in-service.
Recommended Action: Check if the disks are properly seated. Contact Support for further assistance.
Appliance FALSE FALSE
196631:
MAJOR
Disk has been removed by operator.
Recommended Action: Normal during disk replacement. Insert the disk using Appliance Manager or Orchestrator. Contact Support if insertion fails.
Appliance FALSE FALSE
196632:
MAJOR
LAN/WAN interfaces have different admin states.
[For Bridge mode only]
Recommended Action: Check interface admin configuration (lan0-wan0, lan1-wan1). Applicable only to in-line mode.
Appliance TRUE TRUE
196633:
MAJOR
LAN/WAN interfaces have different link carrier states.
[For Bridge mode only]
Recommended Action: Check interface configured speed settings and current values (lan0/wan0, lan1/wan1). Applicable only to in-line mode.
Appliance TRUE TRUE
196634:
MAJOR
LAN/WAN interface has been shut down due to link propagation of paired interface.
[For Bridge mode only]
Recommended Action: Check cables and connectivity. For example, if lan0 is shut down, check why wan0 is down. Applicable only to in-line mode.
Appliance TRUE TRUE
196636:
MAJOR
Flow redirection cluster peer is down.
[For Boost only]
Recommended Action: Check Flow Redirection configuration on all applicable appliances and check L3/L4 connectivity between the peers. Open TCP and UDP ports 4164 between the cluster peer IPs if they are blocked.
Appliance TRUE FALSE
196637:
MAJOR
Bonding members have different speed/duplex.
Recommended Action: Check interface speed/duplex settings and negotiated values on wan0/wan1 and lan0/lan1 ether-channel groups.
Appliance TRUE TRUE
196638:
MAJOR
WCCP adjacency(ies) down.
Recommended Action: Cannot establish WCCP neighbor. Check WCCP configuration on appliance and router. Verify reachability. Enable debugging on router: debug ip wccp packet
Appliance TRUE TRUE
196639:
MAJOR
WCCP assignment table mismatch.
Recommended Action: Check WCCP mask/hash assignment configuration on all EdgeConnect appliances and ensure that they match.
Appliance TRUE TRUE
196640:
MAJOR
Power supply not connected, not powered, or failed.
[EC-M, EC-L, and EC-XL only (dual supplies)]
Recommended Action: Connect to a power outlet. Check power cable connectivity.
Appliance FALSE FALSE
196642:
MAJOR
LAN next-hop unreachable.
Recommended Action: Check Appliance configuration: LAN side next hop IP, Appliance IP/Mask, VLAN IP/mask, and VLAN ID.

NOTE: If there is either a LAN Next-Hop Unreachable or WAN Next-Hop Unreachable alarm, resolve the alarm(s) immediately by configuring the gateway(s) to respond to ICMP pings from the EdgeConnect appliance IP Address.
Appliance TRUE FALSE
196643:
MAJOR
Unexpected system restart.
Recommended Action: The appliance rebooted unexpectedly. Power issues? Was the appliance shut down ungracefully? Contact Support if the shutdown was not planned.
Appliance FALSE TRUE
196647:
MAJOR
Interfaces have different MTUs.
[For Bridge mode only: lan0/wan0]
Recommended Action: Check interface MTU settings on lan0/wan0 (pairwise) on dual bridge mode and lan0/lan1/wan0/wan1… on single bridge mode.
Appliance TRUE TRUE
196648:
MAJOR
Interfaces have different MTUs.
[For Bridge mode only: lan1/wan1]
Recommended Action: Check interface MTU settings on lan1/wan1 or tlan1/twan1 interfaces.
Appliance TRUE TRUE
196652:
MAJOR
System optimization disabled.
[Deprecated alarm]
Recommended Action: Turn on system optimization.
Appliance TRUE FALSE
196656:
MAJOR
HASync peer is down.
Recommended Action: Check HA link connectivity.
Appliance TRUE FALSE
196610:
MINOR
Disk is degraded.
Recommended Action: Wait for disk to recover. If it does not recover, contact Support.
Appliance FALSE FALSE
196630:
MINOR
Disk is rebuilding.
Recommended Action: Normal. Wait for the disk to rebuild. If it does not rebuild, contact Support.
Appliance FALSE FALSE
196635:
MINOR
Disk SMART threshold exceeded.
Recommended Action: Disk failure. Use the self-service RMA tool on the Silver Peak Support Portal to RMA the failed hard disk drive.
Appliance FALSE TRUE
196653:
MINOR
Non-optimal configured memory size for this virtual appliance.
[For VX series only]
Recommended Action: Assign more memory to the virtual machine and restart the appliance. Traffic will be sub-optimal until this is resolved.
Appliance TRUE TRUE
196654:
MINOR
Non-optimal configured processor count for this virtual appliance.
[For VX series only]
Recommended Action: Assign more processors to the virtual machine and restart the appliance. Traffic will be sub-optimal until this is resolved.
Appliance TRUE TRUE
196655:
MINOR
Non-optimal configured disk storage for this virtual appliance.
[For VX series only]
Recommended Action: Assign more storage to the virtual machine and restart the appliance. Traffic will be sub-optimal until this is resolved.
Appliance TRUE TRUE
196616:
WARNING
Network interface admin down.
Recommended Action: Check your interface configuration.
Appliance TRUE TRUE
196627:
WARNING
VRRP state changed from Master to Backup.
Recommended Action: VRRP state has changed from Master to Backup. Check VRRP Master for uptime and connectivity.
Appliance TRUE TRUE

Threshold Crossing Alerts

System Type 0 (Appliance); Source Type 5 (Threshold Crossing Alerts)

Alarm ID: Severity Alarm Text Source Service Affecting Clearable
327681:
WARNING
WAN Tx throughput threshold exceeded.
Recommended Action: User configured. Check bandwidth reports for tunnel bandwidth.
Appliance FALSE TRUE
327682:
WARNING
LAN Rx throughput threshold exceeded.
[LAN Rx outbound]
Recommended Action: User configured. Check bandwidth reports.
Appliance FALSE TRUE
327683:
WARNING
Optimized flows count threshold exceeded.
Recommended Action: User configured. Check flow and real-time connection reports.
Appliance FALSE TRUE
327684:
WARNING
Total flows count threshold exceeded.
Recommended Action: User configured. Check flow and real-time connection reports.
Appliance FALSE TRUE
327685:
WARNING
File system utilization threshold exceeded.
Recommended Action: Disk is almost full. Under Support > Debug files, delete the old tcpdumps, snapshots sysdumps, and show-tech files.
Appliance FALSE TRUE
327686:
WARNING
Latency threshold exceeded.
Recommended Action: User Configured. Check Latency reports. If latency is too high, check routing between the appliances and QoS policy on upstream routers. Check tunnel DSCP marking. If latency persists, contact Internet Service Provider (ISP) and Support.
Appliance FALSE TRUE
327687:
WARNING
Pre-FEC loss threshold exceeded.
Recommended Action: User configured. Check Loss Reports. Check for loss between EdgeConnect appliances (interface counters on upstream routers). Use network bandwidth measurement tools, such as iperf, to measure loss. Contact Internet Service Provider (ISP).
Appliance FALSE TRUE
327688:
WARNING
Post-FEC loss threshold exceeded.
Recommended Action: User configured. Check Loss Reports. Check for loss between EdgeConnect appliances (interface counters on upstream routers). Use network bandwidth measurement tools, such as iperf, to measure loss. Enable/Adjust Silver Peak Forward Error Correction (FEC). Contact ISP (Internet Service Provider).
Appliance FALSE TRUE
327689:
WARNING
Out of order packets threshold exceeded.
Recommended Action: User configured. Check Out-of-Order Packets Reports. Normal in a network with multiple paths and different QoS queues. Normal in a dual-homed router or four port in-line configuration. Contact Support if out-of-order packets are not 100% corrected.
Appliance FALSE TRUE
327690:
WARNING
Corrected out of order packets threshold exceeded.
Recommended Action: User configured. Check Out-of-Order Packets Reports. Normal in a network with multiple paths and different QoS queues. Normal in a dual-homed router or four port in-line configuration. Contact Support if out-of-order packets are not 100% corrected.
Appliance FALSE TRUE
327691:
WARNING
Bandwidth utilization threshold exceeded.
Recommended Action: User configured. Check bandwidth reports for tunnel bandwidth utilization.
Appliance FALSE TRUE
327692:
WARNING
Low reduction threshold exceeded.[For Boost]
Recommended Action: User configured. Check bandwidth reports for dedupe. Check if the traffic is pre-compressed or encrypted.
Appliance FALSE TRUE
327693:
WARNING
Appliance flow limit threshold exceeded.
Recommended Action: If this condition persists, a larger appliance will be necessary to fully optimize all flows.
Appliance FALSE TRUE

Orchestrator Alarms

Orchestrator can raise alarms based on issues with tunnels, software, and equipment.

Tunnels

System Type 100 (Orchestrator); Source Type 1 (Tunnel)

Alarm ID: Severity Alarm Text Source Service Affecting Clearable
6619136:
CRITICAL
Interfaces with duplicate IP exists: {0}.
Recommended Action: No overlays will be applied to appliances with duplicate IP address.
/orchestrator/
interfaces
TRUE FALSE
6619137:
CRITICAL
Interfaces with no public IP exists: {0}.
Recommended Action: No overlays will be applied to appliances with duplicate IP address.
/orchestrator/
interfaces
TRUE FALSE
6619138:
CRITICAL
Failed to apply overlays.
Recommended Action: No overlays will be applied to appliances with duplicate IP address.
/orchestrator/
orchestration/
overlays
TRUE FALSE
6619139:
CRITICAL
ACL used in an overlay is not defined on the appliance. acl name: {0} overlay name: {1}.
Recommended Action: ACLs can be created on the appliance by applying ACL templates.
/orchestrator/
orchestration/
overlays
TRUE FALSE
6619140:
CRITICAL
Interfaces with duplicate wan label exists: {0}.
Recommended Action: Assign unique labels to all WAN interfaces. No overlays will be applied to appliances with duplicate WAN labels.
/orchestrator/
interfaces
TRUE FALSE
6619141:
CRITICAL
Interfaces with duplicate public IP exists: {0}.
Recommended Action: No overlays will be applied to appliances with duplicate IP addresses.
/orchestrator/
interfaces
TRUE FALSE
6619142:
CRITICAL
Failed to apply tunnel group.
Recommended Action: Refer to the Audit logs for more details.
/orchestrator/ orchestration/
tunnelgroups
TRUE FALSE
6619143:
CRITICAL
Interface has bad IP address: {0}.
Recommended Action: No overlay tunnels will be built using this interface.
/orchestrator/
interfaces
TRUE FALSE
6619146:
CRITICAL
Cannot build tunnel with src IP {0} and dest IP {1}. IP versions mismatch.
Recommended Action: Make sure the tunnel source and destination IP address are both ipv4 or are both ipv6 addresses.
/orchestrator/
orchestration/
tunnels
TRUE TRUE
6619147:
CRITICAL
Failed to apply labels.
Recommended Action: Refer to the Audit logs for more details.
/orchestrator/
orchestration
TRUE FALSE
6619148:
CRITICAL
Failed to apply internal subnets.
Recommended Action: Refer to the Audit logs for more details.
/orchestrator/
orchestration
TRUE FALSE
6619149:
CRITICAL
Failed to apply application classification data to appliance.
Recommended Action: Make sure the appliance can connect to Orchestrator. Refer to the Audit logs for more details.
/orchestrator/
orchestration/
applications
TRUE FALSE
6619150:
CRITICAL
Appliance has the same IPSec UDP port as the other HA peer overlays will not be applied to this appliance. HA Peer: {0}.
Recommended Action: You can change the IPSec UDP Port of an appliance by editing the System Information from the System Information tab.
/orchestrator/
orchestration/
tunnels/ha
TRUE FALSE
6619151:
CRITICAL
Both Overlay Manager and Tunnel Group manager are ENABLED.
Recommended Action: You can enable one or the other. Turn one of them OFF.
/orchestration TRUE FALSE
6619152:
CRITICAL
Overlay {0} has no hub defined. No tunnels will be built between appliances that are part of this overlay.
Recommended Action: To add a Hub to an Overlay, either (1) apply the Overlay to a Hub appliance or (2) go to the Hubs tab and make an appliance that is currently in the Overlay a Hub.
/orchestration/
overlays
TRUE FALSE
6619153:
CRITICAL
Overlay {0} has no WAN ports defined. No tunnels will be built between appliance that are part of this overlay.
Recommended Action: At least 1 WAN port needs to be defined in an overlay.
/orchestration/
overlays
TRUE FALSE
6619154:
CRITICAL
Tunnel Group {0} has no hub defined. No tunnels will be built between appliances that are part of this tunnel group.
Recommended Action: To add a Hub to a Tunnel Group, either (1) apply the Tunnel Group to a Hub appliance or (2) go to the Hubs tab and make an appliance that is currently in the Tunnel Group a Hub.
/orchestration/
tunnelgroups
TRUE FALSE
6619155:
CRITICAL
Tunnel Group {0} has no interfaces defined. No tunnels will be built between appliances that are part of this tunnel group.
Recommended Action: Go to Tunnel Groups to configure interfaces.
/orchestration/
tunnelgroups
TRUE FALSE
6619156:
CRITICAL
Failed to apply templates.
Recommended Action: One or more templates failed to apply. Refer to the Audit Logs for more details.
/orchestrator/
orchestration/
templates
TRUE FALSE
6619157:
CRITICAL
Failed to apply port forwarding rules to appliance.
Recommended Action: Make sure appliance can connect to Orchestrator. Refer to the Audit logs for more details.
/orchestrator/
orchestration
TRUE FALSE
6619158:
CRITICAL
Overlay {0} is using local breakout without any interfaces selected.
Recommended Action: Go to Business Intent Overlays to configure local break out interface.
/orchestration/
overlays
TRUE FALSE
6619159:
CRITICAL
Maximum number of tunnels exceeded. {0}.
Recommended Action: Configure Overlays to create fewer tunnels.
/orchestrator/
orchestration/
tunnels
FALSE FALSE
6619160:
CRITICAL
At least one region is missing a hub appliance.
Recommended Action: To add a Hub to an Overlay, either (1) apply the Overlay to a Hub appliance or (2) go to the Hubs tab and make an appliance that is currently in the Overlay a Hub.
/orchestration/
overlays
TRUE FALSE
6619161:
CRITICAL
Appliance has a duplicate hostname with another appliance in the network. No overlays will be built to this appliance.
Recommended Action: Change the hostname of one of the appliances.
/orchestrator/
orchestration/
tunnels
FALSE FALSE
6619166:
CRITICAL
Orchestration failed. {0}.
Recommended Action: Go to the Audit Logs for more details.
/orchestrator/
orchestration
TRUE FALSE
6619168:
CRITICAL
Duplicate IPSec UDP Port {0} detected on the following appliances [{1}] that belong to site “{2}”. Appliances sharing the same site name must have unique IPSec UDP port numbers. Orchestration for these appliances will be suspended until this is addressed.
Recommended Action: You can change the IPSec UDP Port of an appliance on the System Information tab.
/orchestrator/
orchestration/
tunnels
TRUE FALSE
6619173:
CRITICAL
Failed to apply traffic behavior data to appliance.
Recommended Action: Make sure appliance can connect to Orchestrator. Refer to the Audit logs for more details.
/orchestrator/
orchestration
TRUE FALSE
6619174:
CRITICAL
Appliance does not have geo location information. Zscaler ZENs cannot be auto discovered.
Recommended Action: Update appliance location in Configuration Wizard.
/orchestrator/
orchestration/
zscaler
TRUE FALSE
6619175:
CRITICAL
Only IPSec UDP tunnel mode is supported on Edge HA devices.
Recommended Action: Check Tunnel Settings.
/orchestration TRUE TRUE
6619177:
CRITICAL
Edge HA peer {0} has tunnels with source port {1}. Orchestration will be skipped for this appliance until the conflicting tunnels are deleted.
Recommended Action: Wait for the conflicting tunnels to tear down.
/orchestrator/
orchestration/
tunnels
TRUE FALSE
6619178:
CRITICAL
This appliance and appliances [{0}] have been manually configured with same IPSec UDP port {1}. Orchestration will be paused on all the conflicting appliances until unique ports are assigned to the appliance.
Recommended Action: You can change the IPSec UDP Port of an appliance on the System Information tab.
/orchestrator/
orchestration/
tunnels
TRUE FALSE
6619189:
CRITICAL
{0} exceeded threshold {1} by {2}% ({3}) at {4}.
Recommended Action: Check internal LAN.
/orchestrator/
internaldrops
FALSE TRUE
6619172:
MAJOR
Failed to create/update Check Point CloudGuard site: {0}. /orchestrator/ integration/
checkPoint
FALSE TRUE
6619144:
MINOR
Appliance does not have any wan labels required for an overlay. No tunnels will be built on this appliance for the overlay. Overlay name: {0} wan labels: {1}.
Recommended Action: Assign at least one wan label selected for this overlay in the deployment configuration of the appliance.
/orchestrator/
orchestration/
overlays
TRUE TRUE
6619145:
MINOR
Appliance missing lan label {1} for traffic access policy of overlay. No traffic on this appliance will be routed to the overlay. Overlay name: {0}.
Recommended Action: Assign a lan port the required lan label selected for this overlay in the deployment configuration of the appliance. If this appliance is in server mode, you should use an ACL instead of selecting a lan label in the overlay configuration.
/orchestrator/
orchestration/
overlays
TRUE TRUE
6619163:
WARNING
Mesh Overlay - {0} has no hub defined. No tunnels will be built for Hub & Spoke Interface label {1} for this overlay.
Recommended Action: To add a Hub to an Overlay, either (1) apply the Overlay to a Hub appliance or (2) go to the Hubs tab and make an appliance that is currently in the Overlay a Hub.
/orchestration/
overlays
TRUE FALSE
6619164:
WARNING
Mesh Tunnel Group - {0} has no hub defined. No tunnels will be built for Hub & Spoke Interface label {1} for this group.
Recommended Action: To add a Hub to a Tunnel Group, either (1) apply the Tunnel Group to a Hub appliance or (2) go to the Hubs tab and make an appliance that is currently in the Tunnel Group a Hub.
/orchestration/
tunnelgroups
TRUE FALSE
6619165:
WARNING
Appliance does not have public IP for wan label {0} auto discovered Zscaler Service Edges may not be correct.
Recommended Action: In the Deployment page, toggle the Not Behind NAT flag to NAT, or create a Service Edge Override on the Zscaler tab.
/orchestrator/
orchestration
zscaler
FALSE FALSE
6619167:
WARNING
At least one hub is not part of any overlay.
Recommended Action: To add a Hub to an Overlay, either (1) apply the Overlay to a Hub appliance or (2) go to the Hubs tab and make an appliance that is currently in the Overlay a Hub.
/orchestration/
overlays
TRUE FALSE
6619169:
WARNING
At least one appliance is associated with a region and regional routing is currently disabled.
Recommended Action: If regional routing is desired and has been authorized, go to Regional Routing and enable the feature.
/orchestration TRUE TRUE
6619170:
WARNING
{0} is only supported on inline router deployment mode appliances.
Recommended Action: Choose “Deployment > Router” mode.
/orchestrator FALSE TRUE
6619171:
WARNING
Regional routing is enabled but {0} not associated with any region, so no tunnel will be built.
Recommended Action: Associate the appliance with a region or disable regional routing.
/orchestration TRUE TRUE
6619176:
WARNING
{0} Appliance {1} Bandwidth for {2} interface is below min threshold.
Recommended Action: In Deployment page, update Inbound/outbound interface Bandwidth to be above the minimum Bandwidth (Orchestrator > Advanced Properties > interfaceBandwidthCheckPer
TunnelOverhead).
/orchestrator/
interfaceBandwidth
TRUE FALSE

Software

System Type 100 (Orchestrator); Source Type 4 (Software)

Alarm ID: Severity Alarm Text Source Service Affecting Clearable
6815744:
CRITICAL
Orchestrator detected possible cloned appliances - cloned: {0} clone: {1}. /orchestrator/
discovery/clone
FALSE TRUE
6815745:
CRITICAL
Appliance backup failed: {0}. /orchestrator/
system/backup
FALSE TRUE
6815746:
CRITICAL
Appliances with the same serial numbers exist: {0}.
Recommended Action: If your appliances have duplicate serial numbers you may have applied the same license key on the appliances. They may also be cloned appliances if they are cloned. Contact Support for the correct steps on cloning appliances.
/orchestrator/
system
TRUE TRUE
6815748:
CRITICAL
Orchestrator cannot reach this appliance. /orchestrator/
connectivity
TRUE TRUE
6815749:
CRITICAL
Appliance version not supported: {0}. /orchestrator/
system
TRUE TRUE
6815752:
CRITICAL
Appliance is configured with labels to build IPSec UDP tunnels, but the appliance version does not support IPSec UDP tunnels.
Recommended Action: You can change the tunnel modes for labels in the Overlay Manager Settings.
/orchestrator/
orchestration/
tunnels
TRUE FALSE
6815754:
CRITICAL
Orchestrator requires a validated portal account name and key (or for NX/VX/VRX, a valid license key).
Recommended Action: Go to Licensing to provide the required information.
/license TRUE FALSE
6815757:
CRITICAL
Orchestrator portal account or license expired on {0 date}.
Recommended Action: Go to Licensing to provide the required information.
/license TRUE FALSE
6815758:
CRITICAL
Orchestrator cannot connect to Silver Peak portal using HTTPS.
Recommended Action: Check portal connection and refer to the Audit Logs for more information.
/portal
connectivity
TRUE TRUE
6815760:
CRITICAL
Orchestrator cannot register with Silver Peak portal using credentials provided.
Recommended Action: Go to Licensing to provide the required information.
/portal
registration
TRUE TRUE
6815766:
CRITICAL
CPX license expired on {0 date}.
[Deprecated alarm]
Recommended Action: Renew your license to avoid service interruption.
/portal/license/
cpx
TRUE TRUE
6815770:
CRITICAL
Your EdgeConnect account expired on {0 date}. EdgeConnect devices in your network will stop passing traffic.
Recommended Action: Renew your license to avoid service interruption.
/portal/license/
ec
TRUE TRUE
6815774:
CRITICAL
SaaS license expired on {0 date}.
Recommended Action: Renew your license to avoid service interruption.
/portal/license/
saas
TRUE TRUE
6815778:
CRITICAL
Discovered appliances list contains cloned appliances. Clones: {0}.
Recommended Action: Contact Support for information on how to correctly clone appliances.
/discovery/clone FALSE TRUE
6815779:
CRITICAL
Orchestrator backup failed.
Recommended Action: Go to Historical Jobs for details.
/system/backup FALSE TRUE
6815780:
CRITICAL
Orchestrator failed to get update from portal for application definition data.
Recommended Action: Check portal connection and refer to the Audit Logs for more information.
/orchestration/
applications
FALSE TRUE
6815782:
CRITICAL
Orchestrator failed to get update from portal for traffic behavior data.
Recommended Action: Check portal connection and refer to the Audit Logs for more information.
/orchestration/
applications
FALSE TRUE
6815790:
CRITICAL
Orchestrator is not registered with Silver Peak portal.
Recommended Action: Use your previous Orchestrator to approve this one. If you do not have another Orchestrator, contact Support for assistance.
/portal/
registration
TRUE TRUE
6815791:
CRITICAL
Failed to connect to Zscaler.
Recommended Action: Check Zscaler subscription.
/orchestration TRUE TRUE
6815792:
CRITICAL
Your Orchestrator service will expire on {0 date}.
Recommended Action: Contact the Silver Peak Sales team to order an extension.
/portal/license/
cloudorch
FALSE TRUE
6815796:
CRITICAL
Your EdgeConnect Boost expired on {0 date}. EdgeConnect devices in your network will stop using boost.
Recommended Action: Renew your boost license to avoid service interruption.
/portal/license/
ec
TRUE TRUE
6815799:
CRITICAL
Failed to connect to Check Point CloudGuard Connect Service. {0}.
Recommended Action: Check Check Point CloudGuard Connect subscription parameters.
/orchestration/
checkPoint
TRUE TRUE
6815800:
CRITICAL
Cannot get Azure data. Details : {0}.
Recommended Action: Check Azure subscription. Go to the Audit Logs for more details.
/orchestration/
azure
TRUE TRUE
6815801:
CRITICAL
Cannot download Azure configuration. Details : {0}.
Recommended Action: Check Azure subscription.
/orchestration/
azure
TRUE TRUE
6815802:
CRITICAL
Cannot create IPSEC Tunnels for Azure VPN Site - {0} for appliance {1} and label {2}.
Recommended Action: Associate Hub to Azure VPN Site using Azure Portal. If Hub is already associated, wait for deployment to complete to start Azure Orchestration.
/orchestrator/
orchestration/
azure
TRUE TRUE
6815803:
CRITICAL
Cannot Orchestrate association to Azure VWan.
Recommended Action: Use VTI IP Pool Dialog to configure the subnet pool.
/orchestration/
azure
TRUE TRUE
6815804:
CRITICAL
Cannot connect to Azure. Details : {0}.
Recommended Action: Check Azure subscription. Go to the Audit Logs for more details.
/orchestration/
azure
TRUE TRUE
6815808:
CRITICAL
Appliance was manually added to Orchestrator.
Recommended Action: Remove the appliance from Orchestrator, discover and approve it.
/orchestrator/
system
TRUE TRUE
6815815:
CRITICAL
Custom bonding policy or secondary WAN interface configured in overlay but appliance does not support this feature.
Recommended Action: Check overlay configuration or upgrade appliance.
/orchestrator/
orchestration/
overlays
TRUE FALSE
6815817:
CRITICAL
Invalid IPSec UDP Key Material lifetime. Lifetime must be greater than rotation period.
Recommended Action: Change IPSec UDP Key Material lifetime.
/ikeless TRUE FALSE
6815820:
CRITICAL
Cannot connect to AWS. Details : {0}.
Recommended Action: Check AWS subscription. Go to the Audit Logs for more details.
/orchestration/
awstgnm
TRUE TRUE
6815822:
CRITICAL
Cannot Orchestrate association to AWS Transit Gateway.
Recommended Action: Use AWS VTI Subnet Pool Dialog to configure the subnet pool.
/orchestration/
awstgnm
TRUE TRUE
6815825:
CRITICAL
Azure VWAN has duplicate ASN in the network. Details : {0}.
Recommended Action: Use Azure Portal to assign unique ASNs to the VPN Sites.
/orchestration/
azure
TRUE TRUE
6815826:
CRITICAL
Orchestrator cannot register with Silver Peak Cloud Portal.
Recommended Action: Contact Support.
/portal/registration TRUE TRUE
6815827:
CRITICAL
Routing Segmentation is only supported in inline-router mode.
Recommended Action: Check the deployment mode.
/orchestrator/
routingSegmentation
TRUE TRUE
6815828:
CRITICAL
Cannot Orchestrate association to AWS Transit Gateway. No primary interface configured for AWS TGNM Integration.
Recommended Action: Configure the primary interfaces using Interface Label dialog in AWS Network Manager tab.
/orchestration/
awstgnm
TRUE TRUE
6815829:
CRITICAL
Cannot Orchestrate association to Azure VWAN. {0}.
Recommended Action: Configure the interfaces using Interface Label dialog in Microsoft Azure Virtual WAN tab to proceed with the integration.
/orchestration/
azure
TRUE TRUE
6815830:
CRITICAL
Cannot create AWS Customer Gateway for Appliance {0} and label {1}. Reason - No valid interface public ip address found.
Recommended Action: Ensure interface has public ip address. Refer to deployment page. No AWS Customer Gateway will be created with missing public IP.
/orchestrator/
orchestration/
awstgnm
TRUE TRUE
6815833:
CRITICAL
Cannot orchestrate AWS Transit Gateway Network Manager. Check the Audit log for more details.
Recommended Action: Restart Orchestrator to restart AWS TGNM Orchestration.
/orchestration/
aws_tgnm
TRUE TRUE
6815834:
CRITICAL
Cannot orchestrate Azure Virtual WAN. Check the Audit log for more details.
Recommended Action: Restart Orchestrator to restart Azure VWAN Orchestration.
/orchestration/
azure
TRUE TRUE
6815838:
CRITICAL
New IPSec UDP Key Material will be activated at {0}.
Recommended Action: Ensure the appliance is reachable from Orchestrator.
/orchestrator/
ikeless
TRUE TRUE
6815839:
CRITICAL
Orchestrator is unable to rotate IPSec UDP key material.
Recommended Action: Ensure the appliance is reachable from Orchestrator.
/orchestrator/
ikeless
TRUE TRUE
6815841:
CRITICAL
Unable to activate IPSec UDP Key Material. IPSec UDP tunnels will go down without activation.
Recommended Action: Go to the Audit Logs for more details.
/orchestrator/
ikeless
TRUE TRUE
6815842:
CRITICAL
Orchestration of the appliance is in-progress for more than 24 hrs.
Recommended Action: Reboot Orchestrator.
/orchestrator/
orchestration/
hung
TRUE TRUE
6815843:
CRITICAL
Orchestrator must be restarted if changes are made using the Custom CA Certificate Trust Store dialog box, such as enabling or disabling the Trust Store, or adding or deleting Trust Store certificates.
Recommended Action: Restart Orchestrator to apply Trust Store changes.
/orchestrator/
customCerts
TRUE FALSE
6815846:
CRITICAL
Cannot Orchestrate association of Remote Endpoints for {0} service. No primary/backup interfaces configured.
Recommended Action: Configure the primary/backup interfaces using Interface Label dialog in Service Orchestration tab.
/orchestration/
serviceOrchestration
TRUE TRUE
6815850:
CRITICAL
Unable to establish connection with stats collector.
Recommended Action: Unable to establish connection with stats collector. Check the status of Stats collector. It may not be running.
/connectivity/
statsCollector
TRUE TRUE
6815856:
CRITICAL
Cannot connect to Aruba Central. Details : {0}.
Recommended Action: Check Aruba Central subscription. Go to the Audit Logs for more details.
arubaCentral TRUE TRUE
6815747:
MAJOR
Appliance time is off from that of Orchestrator: {0}.
Recommended Action: Check interface speed/duplex settings and negotiated values on wan0/wan1 and lan0/lan1 ether-channel groups.
/orchestrator/
system/time
FALSE TRUE
6815750:
MAJOR
Appliance is needed to reboot.
Recommended Action: Your can reboot appliance under Administration > Tools > Reboot > Appliance Reboot / Shutdown.
/orchestrator/
system
FALSE TRUE
6815751:
MAJOR
Appliance configuration changes have not been saved.
Recommended Action: Your can save appliance changes under Administration > Setup > Save Appliance Changes.
/orchestrator/
system
FALSE TRUE
6815756:
MAJOR
Orchestrator portal account or license will expire on {0 date}.
Recommended Action: Go to Licensing to provide the required information.
/license FALSE TRUE
6815761:
MAJOR
Orchestrator does not have a set email address for alarm delivery.
Recommended Action: Go to Alarms to configure email recipient(s).
/email/alarm FALSE FALSE
6815762:
MAJOR
Orchestrator is using the default SMTP settings.
Recommended Action: Go to SMTP Server Settings to configure SMTP server.
/email/smtp FALSE FALSE
6815776:
MAJOR
Orchestrator SMTP settings are blank.
Recommended Action: Go to SMTP Server Settings to configure SMTP server.
/email/smtp FALSE FALSE
6815777:
MAJOR
Failed to deliver an email.
Recommended Action: Check SMTP Server Settings.
/email/smtp FALSE FALSE
6815784:
MAJOR
Silver Peak diagnostic remote access has been enabled from {0} to {1}.
Recommended Action: You can disable this in the Remote Access Settings.
/system/support FALSE FALSE
6815787:
MAJOR
Failed to apply appliance preconfiguration.
Recommended Action: Applying preconfiguration to an appliance failed. Refer to the Preconfiguration tab and Audit logs for more details.
/orchestrator/
preconfiguration
FALSE TRUE
6815788:
MAJOR
Changes done on the appliance will not be auto saved. Enable Auto Save in Orchestration Settings.
Recommended Action: Enable Auto Save in Orchestration Settings.
/orchestration TRUE FALSE
6815807:
MAJOR
Duplicate ASNs found in the network for appliances - {0} with asn - {1}.
Recommended Action: Assign unique ASNs for appliances using Orchestrator BGP menu.
/orchestrator/
orchestration/
bgp
TRUE TRUE
6815809:
MAJOR
Invalid ASN found in the network for appliance - {0} with asn - {1}.
Recommended Action: Assign unique ASN for the appliance using Orchestrator BGP menu.
/orchestrator/
orchestration/
bgp
TRUE TRUE
6815831:
MAJOR
Invalid ASN found in the network for appliance - {0} with asn - {1}. Amazon EC2 supports all 2-byte ASN numbers in the range of 1 - 65534, with the exception of 7224, which is reserved in the us-east-1 Region, and 9059, which is reserved in the eu-west-1 Region.
Recommended Action: Assign unique ASN for the appliance using Orchestrator BGP menu.
/orchestrator/
orchestration/
aws_tgnm
TRUE TRUE
6815837:
MAJOR
Unable to assign ASN for the appliance. All ASNs from ASN Range are reserved.
Recommended Action: Use BGP ASN Global Pool dialog to increase the scope of ASN Range.
/orchestrator/
orchestration/
bgp
FALSE TRUE
6815844:
MAJOR
Source Interface is not configured in the IP SLA configuration on Zscaler Internet Access.
Recommended Action: Configure the Source Interface for the Zscaler IP SLA configuration.
/orchestration/
zscaler/ipsla
TRUE TRUE
6815847:
MAJOR
Failed to initialize connection with ClearPass Policy Manager. {0}.
Recommended Action: Check ClearPass Policy Manager server parameters.
/orchestration/
clearPass
TRUE TRUE
6815848:
MAJOR
Failed to connect with ClearPass Policy Manager service endpoints. {0}.
Recommended Action: Check the Audit Logs for details.
/orchestration/
clearPass
TRUE TRUE
6815852:
MAJOR
Unable to connect to one or more Stats Collectors.
Recommended Action: Go to Orchestrator > Software & Setup > Setup > Stats Collector Configuration to identify issues. Take steps to restore connectivity.
/connectivity/
statsCollector
FALSE TRUE
6815753:
MAJOR
There were {0} failed attempts to login over last 5 minutes. /authentication FALSE TRUE
6815775:
MINOR
Backup configuration not set.
Recommended Action: Go to Backup to schedule backup or backup now.
/system/backup FALSE TRUE
6815835:
MINOR
Appliance does not have any wan labels required for Azure VWAN Orchestration. No third party tunnels will be built on this appliance.
Recommended Action: Use appliance deployment to assign at least one wan label matching Azure VWAN Interface Label list.
/orchestrator/
orchestration/
azure
TRUE TRUE
6815836:
MINOR
Appliance does not have any wan labels required for AWS TGNM Orchestration. No third party tunnels will be built on this appliance.
Recommended Action: Use appliance deployment to assign at least one wan label matching AWS Interface Label list.
/orchestrator/
orchestration/
aws_tgnm
TRUE TRUE
6815845:
MINOR
Appliance does not have any wan labels required for {0} Orchestration. No third party tunnels will be built on this appliance.
Recommended Action: Use appliance deployment to assign at least one wan label matching Third party service Interface Label list.
/orchestrator/
orchestration/
serviceOrchestration
TRUE TRUE
6815854:
MINOR
HA Sync Communication is not enabled.
Recommended Action: Follow release documents to enable this feature.
/orchestration/
deployment
FALSE TRUE
6815755:
WARNING
Orchestrator portal account or license will expire on {0 date}.
Recommended Action: Go to Licensing to provide the required information.
/license FALSE TRUE
6815759:
WARNING
Orchestrator cannot connect to Silver Peak portal using HTTPS.
Recommended Action: Check portal connection and refer to the Audit Logs for more information.
/portal/connectivity TRUE TRUE
6815763:
WARNING
CPX license will expire on {0 date}.
[Deprecated alarm]
Recommended Action: Renew your license to avoid service interruption.
/portal/license/cpx FALSE TRUE
6815764:
WARNING
CPX license will expire on {0 date}.
[Deprecated alarm]
Recommended Action: Renew your license to avoid service interruption.
/portal/license/cpx FALSE TRUE
6815765:
WARNING
CPX license will expire on {0 date}.
[Deprecated alarm]
Recommended Action: Renew your license to avoid service interruption.
/portal/license/cpx FALSE TRUE
6815767:
WARNING
Your EdgeConnect account will expire in {0} day(s). EdgeConnect devices in your network will stop passing traffic on {1 date}.
Recommended Action: Renew your license to avoid service interruption.
/portal/license/ec FALSE TRUE
6815768:
WARNING
Your EdgeConnect account will expire in {0} day(s). EdgeConnect devices in your network will stop passing traffic on {1 date}.
Recommended Action: Renew your license to avoid service interruption.
/portal/license/ec FALSE TRUE
6815769:
WARNING
Your EdgeConnect account will expire in {0} day(s). EdgeConnect devices in your network will stop passing traffic on {1 date}.
Recommended Action: Renew your license to avoid service interruption.
/portal/license/ec FALSE TRUE
6815771:
WARNING
SaaS license will expire on {0 date}.
Recommended Action: Renew your license to avoid service interruption.
/portal/license/saas FALSE TRUE
6815772:
WARNING
SaaS license will expire on {0 date}.
Recommended Action: Renew your license to avoid service interruption.
/portal/license/saas FALSE TRUE
6815773:
WARNING
SaaS license will expire on {0 date}.
Recommended Action: Renew your license to avoid service interruption.
/portal/license/saas FALSE TRUE
6815783:
WARNING
Orchestrator deployment size has exceeded the recommended level of {0} appliances.
Recommended Action: Contact Support to increase cloud resource allocation.
/system/database FALSE TRUE
6815785:
WARNING
Some appliances are paused from orchestration.
Recommended Action: Go to Pause Orchestration List to see detail.
/orchestration TRUE FALSE
6815786:
WARNING
Apply Overlays is currently disabled.
Recommended Action: Enable Apply Overlays in Orchestration Settings.
/orchestration TRUE FALSE
6815789:
WARNING
Apply Templates is currently disabled.
Recommended Action: Enable Apply Templates in Orchestration Settings.
/orchestration/
templates
TRUE FALSE
6815793:
WARNING
Your EdgeConnect Boost will expire in {0} day(s). EdgeConnect devices in your network will stop using boost on {1 date}.
Recommended Action: Renew your boost license to avoid service interruption.
/portal/license/ec FALSE TRUE
6815794:
WARNING
Your EdgeConnect Boost will expire in {0} day(s). EdgeConnect devices in your network will stop using boost on {1 date}.
Recommended Action: Renew your boost license to avoid service interruption.
/portal/license/ec FALSE TRUE
6815795:
WARNING
Your EdgeConnect Boost will expire in {0} day(s). EdgeConnect devices in your network will stop using boost on {1 date}.
Recommended Action: Renew your boost license to avoid service interruption.
/portal/license/ec FALSE TRUE
6815798:
WARNING
Paused stats collection for some of the appliances. /orchestration FALSE TRUE
6815806:
WARNING
Stats Collection is paused and will resume after Orchestrator backup is completed. /orchestration/
backup
FALSE TRUE
6815810:
WARNING
Check Point CloudGuard Connect orchestration is paused. /orchestration/
checkPoint
FALSE FALSE
6815811:
WARNING
Zscaler Internet Access orchestration is paused. /orchestration/
zscaler
FALSE FALSE
6815812:
WARNING
Microsoft Azure Virtual WAN orchestration is paused. /orchestration/
azure
FALSE FALSE
6815813:
WARNING
Could not allocate IPs from Loopback Pool {0}.
Recommended Action: Change Loopback pool with enough IPs in Loopback Orchestration tag
/orchestrator/
orchestration
FALSE TRUE
6815814:
WARNING
Loss and Latency metrics are available for IPSLA monitors with appliance version later than {0}.
Recommended Action: Upgrade appliance to enable loss and latency metrics for IPSLA.
/orchestrator/
orchestration/
ipsla
FALSE TRUE
6815816:
WARNING
Best internet breakout is configured in overlay, but appliance does not support this feature (Deprecated).
Recommended Action: Check overlay configuration or upgrade appliance.
/orchestrator/
orchestration/
overlays
TRUE FALSE
6815818:
WARNING
Shell access settings are different on the appliance than on Orchestrator.
Recommended Action: Reconcile shell access setting. Matching Orchestrator policy with appliance setting is recommended.
/orchestrator/
orchestration/
shellAccessSetting
FALSE TRUE
6815819:
WARNING
Connection not established for websocket receiver: {0}.
Recommended Action: Check websocket receiver configuration.
remoteLogWebSocket FALSE TRUE
6815821:
WARNING
AWS Transit Gateway Network Manager orchestration is paused. /orchestration/
aws_tgnm
FALSE FALSE
6815823:
WARNING
A new maintenance alert was received from Silver Peak. /portal/
SilverPeakMaintenance
TRUE TRUE
6815824:
WARNING
Stats Collection is lagging behind. /orchestrator/
statistics
FALSE TRUE
6815832:
WARNING
Inter-Segment Routing & DNAT rules have duplicate ip address with existing Inter-Segment Routing & DNAT Exceptions rules.
Recommended Action: Check the Inter-Segment Routing & DNAT rules and solve the duplicate ip address.
/orchestrator/
routingSegmentation
TRUE TRUE
6815840:
WARNING
This appliance does not support Routing Segmentation.
Recommended Action: Upgrade the appliance.
/orchestrator/
routingSegmentation
TRUE TRUE
6815849:
WARNING
ClearPass Policy Manager session paused. /orchestration/
clearPass
FALSE FALSE
6815851:
WARNING
Stats Collection is paused and will resume after Orchestrator backup is completed. /orchestration/
backup
FALSE TRUE
6815855:
WARNING
Some of the Aruba Central sites don’t have lat and lon. Site Name : {0}. /arubaCentral/
arubaCentral
FALSE TRUE

Equipment

System Type 100 (Orchestrator); Source Type 3 (Equipment)

Alarm ID: Severity Alarm Text Source Service Affecting Clearable
6750234:
CRITICAL
Failed to get database connection. Details: {0}.
Recommended Action: Reserve required Memory and CPU.
/system/resource TRUE TRUE
6750209:
MAJOR
Disk partition {0} is dangerously full - {1}% used.
Recommended Action: Go to Server Information to see detailed disk usage.
/system/disk FALSE FALSE
6750317:
MAJOR
One or more Stats Collectors are critically low on disk space.
Recommended Action: Go to Orchestrator > Software & Setup > Setup > Stats Collector Configuration and review disk usage. Increase disk size where needed.
/system/disk/ statsCollector FALSE FALSE
6750208:
WARNING
Disk partition {0} is more than {1}% used.
Recommended Action: Go to Server Information to see detailed disk usage.
/system/disk FALSE FALSE

Back to top

© Copyright 2022 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein. Aruba Networks and the Aruba logo are registered trademarks of Aruba Networks, Inc. Third-party trademarks mentioned are the property of their respective owners. To view the end-user software agreement, go to Aruba EULA.