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Tech Support - Appliances

Support > Technical Assistance > Tech Support - Appliances

Use this tab to create a new case, generate a system dump, upload files to an existing case, or download selected files to Orchestrator.

By default, the table displays all files available on the selected appliances. Click the appropriate button to filter files by type (Logs, Sys Dump, Snapshot, TCP Dump). The table includes the following details for each file:

Field Description
Appliance Name of the appliance on which the file is available.
File type Specific file type (log, sys dump, snapshot, or TCP dump).
File Name Name of the file.
Last Modified Date when the file was last modified.
File Size Size of the file.

Download to Orchestrator

Complete the following steps if you want to download one or more files to Orchestrator.

  1. Select one or more files in the table (use Ctrl or Shift to select multiple files).

  2. Click the Download to Orchestrator button above the table.

  3. When prompted, click Download to confirm or click Close to cancel.

    The Monitor Transfer Progress window appears, showing the status of current and previous downloads.

  4. To stop any downloads that are not yet finished, click Cancel.

    NOTE: To access any files that have been downloaded, open the Tech Support - Orchestrator tab under the Support menu. After selecting one or more files, you can create a new case, upload files to an existing case, or download files to your local machine.

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