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Tech Support - Orchestrator

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This tab displays a list of Orchestrator log files and system dump files, as well as support files that have been downloaded from appliances. You can use these files to create or update support cases, or you can download files to your local machine from Orchestrator.

By default, the table displays all files available on Orchestrator. Click the appropriate button to filter files by type (logs, system dumps, or appliance files). The table includes the following details for each file:

Field Description
Source Source of the selected file (Orchestrator or a specific appliance).
File Type Specific file type (log, sys dump, snapshot, or TCP dump).
File Name Name of the file.
Last Modified Date when the file was last modified.
File Size Size of the file.

Take Action with Files

With one or more files selected, you can create a new support case, add files to an existing case, or download files to your local machine.

  • Click Create Case to open a new support case. Fill in a few additional details and the selected files will be attached to a new support case.

  • Click Upload Selected Files to attach files to an existing support case. You will need to know the case number when using this option.

  • Click Download selected Files to download files to your local machine. Confirm the download and select a location where you want to save the files.

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