Alarm Descriptions

Support > User Documentation > Alarm Descriptions

Orchestrator enables you to export to a CSV file a full list of alarms you could potentially receive. To automatically export the CSV file, navigate to Support > User Documentation > Alarm Descriptions.

The CSV file includes the following information:

• Type ID: Unique ID assigned to the alarm.

• Severity: Severity level of the alarm, as follows:

  • Critical: Critical alarms are service-affecting and require immediate attention. They reflect conditions that adversely affect an appliance or indicate the loss of a broad category of service.

  • Major: While service-affecting, major alarms are less severe than critical alarms. They reflect conditions that should be addressed in the next 24 hours. An example would be an alarm caused by an unexpected traffic class error.

  • Minor: Minor alarms are not service-affecting and can be addressed at any time. Examples include alarms caused by a user who has not changed their account’s default password, a degraded disk, or a software version mismatch.

  • Warning: Warning alarms are not service-affecting. They warn of conditions that could become problems over time—for example, an alarm caused by IP SLA being down.

• Description: Brief description of the alarm.

• Recommended Action: Recommended actions to take to resolve the alarm.

• Service Affecting: Indicates whether the alarm is service affecting.

• Source: Indicates where the alarm originated.

• System Type: Identifies the type of system the alarm originated from, as follows:

  • 0: EdgeConnect appliance

  • 100: Orchestrator

  • 200: Orchestrator-SP or Orchestrator Global Enterprise

• Source Type: Identifies the alarm category, as follows:

  • 1: Tunnel (applicable to both Orchestrator and appliance alarms)

  • 2: Traffic Class (applicable to appliance alarms only)

  • 3: Equipment

  • 4: Software

  • 5: Threshold Crossing (applicable to appliance alarms only)

• Alarm Type: Indicates an index into the specific alarm category. For example, within the Tunnel alarm category, there is an alarm type associated with index 0 (INTERFACES_WITH_DUPLICATE_IP_EXIST), another with index 1 (INTERFACES_WITH_NO_PUBLIC_IP_EXIST), and so forth. Each alarm type within an alarm category has a unique ID.

• Clearable: Indicates whether you can clear the alarm.

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