Link Search Menu Expand Document

How To and Technical Videos

This page contains links to videos that provide a technical overview or demonstrate how to use specific features in the EdgeConnect SD-WAN Platform.

How To

  • SD-WAN Case Opening Guidelines: When opening a case with our TAC team, it’s often helpful to send in diagnostic data at the same time. Whether you have a how-to question, performance issue, or appliance failure, a system dump contains most of the commonly needed data and logs that the support team needs to assist you. This video talks about the common types of cases and the data needed for each.

  • EdgeConnect Upgrades Summary: This video covers key points to know before upgrading Aruba EdgeConnect, where to find the release notes, disaster recovery, a brief note on downgrades, and a demo of the upgrade process in full. This video is applicable to ECOS 8.x and later.

  • Orchestrator Upgrades Summary: This video walks through the process of upgrading an on-prem Orchestrator. It includes important things to know before beginning the upgrade process, how and where to download the software image, the upgrade documentation, disaster recovery mitigation, and a demo of the upgrade process in full. This video is applicable to Orchestrator 8.2 and later.

  • SD-WAN Feature: Templated vs. Orchestrated Security Policies: This video discusses Templated vs Orchestrated security policies in the SD-WAN.

  • SD-WAN Feature: Replace vs. Merge in Templates: This video discusses replace mode versus merge mode for SD-WAN Orchestrator templates.

  • Why High Throughput Link Bonding Policy Could Cause Performance Degredation: Business Intent Overlays (BIOs) allow multiple WAN links to be bonded together and used in different ways. This video examines the different modes available and the impact WAN link characteristics can have on the resulting performance, and also includes a demo of how High Quality and High Throughput perform in different environments.

  • How to Expand Disk Capacity on an ESXi On-Prem Orchestrator Using the GParted Utility: This video walks through the process of expanding the /home partition on an on-prem Orchestrator, including how to use the vSphere web client (though the process is similar for other ESXi versions and hypervisor platforms as well). This video is applicable to any version of Orchestrator deployed on a hypervisor.

  • How to Perform an EdgeConnect Factory Reset: This video walks through the short process of performing a factory reset of an EdgeConnect appliance.

  • How to Move an On-Prem Orchestrator to Rocky Linux Using Backup and Restore: This video discusses backing up, restoring, and moving your on-prem Orchestrator, along with migrating to the new Unix platform, Rocky Linux. Steps covered include backing up the current Orchestrator, deploying the new Rocky Linux Orchestrator from OVA, and restoring the current Orchestrator to the new one.

  • How to Deploy Air-Gap Mode: In part 1 of this series on the Air-Gap feature, this video explains Air-Gap deployment considerations—including visibility of Orchestrator at all times, disabling Adv Sec settings, and SSL verifications—and performs a walkthrough of the deployment and configuration steps. You can view part 2 here.

Troubleshooting

  • Troubleshooting Tunnel Down: This three-part video series covers troubleshooting issues around IPSec UPD, passthrough, and Zscaler tunnel down situations

    • Part 1: IPSec UDP: This video talks about and troubleshoots some IPSec UDP tunnel down situations. It lists common reasons tunnels might go down, defines the troubleshooting scope, and examines tools such as the Topology page, Live View, and Alarms, before doing some live troubleshooting at the end. This video is applicable to ECOS 8.1.6 and later and Orchestrator 8.2 and later.

    • Part 2: Passthrough: This video talks about and troubleshoots some passthrough tunnel down situations, such as those used for internet breakout. (Third-party IPSec tunnel services will be covered in another video.) It lists common reasons tunnels might go down, defines the troubleshooting scope, and discusses how passthrough tunnels provide internet access, before doing some live troubleshooting at the end. This video is applicable to ECOS 8.1.4 and later and Orchestrator 8.4 and later.

    • Part 3: Zscaler: This video talks about and troubleshoots some Zscaler tunnel down situations. It lists common reasons tunnels might go down, talks about how to define the troubleshooting scope, and reviews some of the most commonly seen cases from the field. This video is applicable to ECOS 8.1.9 and later and Orchestrator 8.6 and later.

  • Troubleshooting Performance: This video covers some performance issues, excluding those specific to Boost—although the topics in this video can be applied to flows with or without Boost applied. The most common scenarios include WAN loss, use of High Throughput Link Bonding mode, MTU mismatch, network or port scanner activity, and EC-V resource starvation.

  • Troubleshooting Skylark (USB LTE Modem): This video discusses the USB LTE modem for EdgeConnect, including topics such as what it is and how to configure it, how to check the signal strength and other status metrics, how to examine the logs and alarms in detail, and the various CLI commands that can help with troubleshooting.

  • Troubleshooting SD-WAN Feature: Boost: This two-part video series covers troubleshooting issues around the Boost feature and boosted flows in Orchestrator. Included are the following videos:

  • Troubleshooting Air-Gap Mode: In part 2 of this series on the Air-Gap feature, this video provides information on Alarms, license management (including deleting an appliance), and logs, along with other troubleshooting details. You can view part 1 here.

  • SD-WAN Troubleshooting: Firewall Zone Change Drops: This video details how to troubleshoot flows that were denied by the firewall with reason “outbound pkt new dst zone.” (In ECOS 9.5.2.0 and later, this message is “Zone change detected on outbound packet.”)

Playlists

  • SD-WAN Features: This playlist details many of the new 9.4 and 9.5 feature TOIs (transfer of information) available on the HPE Aruba Networking YouTube Airheads channel. This list is updated with each new major release, and includes information on a wide range of features, including AppExpress, VXLAN, Inbound DRC, and much more.

SD-WAN Feature Tutorials

Monitoring > Flows

This 5-part series addresses different aspects of the Monitoring > Flows report.

AWS LAN-Side Automation

This 7-part series provides information on the AWS LAN-Side Automation feature first available in Orchestrator 9.5.2.

Back to top

© Copyright 2025 Hewlett Packard Enterprise Development LP.

For third-party trademark acknowledgements, go to Trademark Acknowledgements. All third-party marks are property of their respective owners.

To view the end-user software agreement, go to HPE Aruba Networking EULA.

Open Source Code:

This product includes code licensed under certain open source licenses which require source compliance. The corresponding source for these components is available upon request. This offer is valid to anyone in receipt of this information and shall expire three years following the date of the final distribution of this product version by Hewlett Packard Enterprise Company. To obtain such source code, please check if the code is available in the HPE Software Center at https://myenterpriselicense.hpe.com/cwp-ui/software but, if not, send a written request for specific software version and product for which you want the open source code. Along with the request, please send a check or money order in the amount of US $10.00 to:

Hewlett Packard Enterprise Company
Attn: General Counsel
WW Corporate Headquarters
1701 E Mossy Oaks Rd Spring, TX 77389
United States of America