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How To and Technical Videos

This page contains links to videos that provide a technical overview or demonstrate how to use specific features in the EdgeConnect SD-WAN Platform.

How To

  • Service Orchestration: The Service Orchestration feature allows you to automate the integration of third-party service providers without an API. This video demonstrates how to use the Service Orchestration feature to integrate with Netskope.

  • SD-WAN Case Opening Guidelines: When opening a case with our TAC team, it’s often helpful to send in diagnostic data at the same time. Whether you have a how-to question, performance issue, or appliance failure, a system dump contains most of the commonly needed data and logs that the support team needs to assist you. This video talks about the common types of cases and the data needed for each.

  • EdgeConnect Upgrades Summary: This video covers key points to know before upgrading Aruba EdgeConnect, where to find the release notes, disaster recovery, a brief note on downgrades, and a demo of the upgrade process in full. This video is applicable to ECOS 8.x and later.

  • Orchestrator Upgrades Summary: This video walks through the process of upgrading an on-prem Orchestrator. It includes important things to know before beginning the upgrade process, how and where to download the software image, the upgrade documentation, disaster recovery mitigation, and a demo of the upgrade process in full. This video is applicable to Orchestrator 8.2 and later.

  • Why High Throughput Link Bonding Policy Could Cause Performance Degredation: Business Intent Overlays (BIOs) allow multiple WAN links to be bonded together and used in different ways. This video examines the different modes available and the impact WAN link characteristics can have on the resulting performance, and also includes a demo of how High Quality and High Throughput perform in different environments.

  • How to Expand Disk Capacity on an ESXi On-Prem Orchestrator Using the GParted Utility: This video walks through the process of expanding the /home partition on an on-prem Orchestrator, including how to use the vSphere web client (though the process is similar for other ESXi versions and hypervisor platforms as well). This video is applicable to any version of Orchestrator deployed on a hypervisor.

  • How to Perform an EdgeConnect Factory Reset: This video walks through the short process of performing a factory reset of an EdgeConnect appliance.

Troubleshooting

  • Troubleshooting Tunnel Down, Part 1: IPSec UDP: This video talks about and troubleshoots some IPSec UDP tunnel down situations. It lists common reasons tunnels might go down, defines the troubleshooting scope, and examines tools such as the Topology page, Live View, and Alarms, before doing some live troubleshooting at the end. This video is applicable to ECOS 8.1.6 and later and Orchestrator 8.2 and later.

  • Troubleshooting Tunnel Down, Part 2: Passthrough: This video talks about and troubleshoots some passthrough tunnel down situations, such as those used for internet breakout. (Third-party IPSec tunnel services will be covered in another video.) It lists common reasons tunnels might go down, defines the troubleshooting scope, and discusses how passthrough tunnels provide internet access, before doing some live troubleshooting at the end. This video is applicable to ECOS 8.1.4 and later and Orchestrator 8.4 and later.

  • Troubleshooting Tunnel Down, Part 3: Zscaler: This video talks about and troubleshoots some Zscaler tunnel down situations. It lists common reasons tunnels might go down, talks about how to define the troubleshooting scope, and reviews some of the most commonly seen cases from the field. This video is applicable to ECOS 8.1.9 and later and Orchestrator 8.6 and later.

  • Troubleshooting Performance: This video covers some performance issues, excluding those specific to Boost—although the topics in this video can be applied to flows with or without Boost applied. The most common scenarios include WAN loss, use of High Throughput Link Bonding mode, MTU mismatch, network or port scanner activity, and EC-V resource starvation.

  • Troubleshooting Skylark (USB LTE Modem): This video discusses the USB LTE modem for EdgeConnect, including topics such as what it is and how to configure it, how to check the signal strength and other status metrics, how to examine the logs and alarms in detail, and the various CLI commands that can help with troubleshooting.

Monitoring > Flows

This 5-part series addresses different aspects of the Monitoring > Flows report.

Playlists

  • ECOS and Orchestrator 9.4 Condensed TOIs: This playlist details many of the new 9.4 feature TOIs (transfer of information) available on the HPE Aruba Networking YouTube Airheads channel, including AppExpress, VXLAN, and Inbound DRC.

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